fix problems on NetX360 [iphone]

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—— Run into issues on NetX360? Get help pending when official support gets back to you!

NetX360® Mobile
Info:
company: Pershing, LLC
: http://www.pershing.com/contact_us/index.html
: www.netx360.com
Chat with our AI-based NetX360 Support
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Bugs issue

Mobile check deposit rarely works

Fix: 1. Ensure that you are following the app's guidelines for mobile check deposits, such as taking clear photos of the front and back of the ch... ⇲
 
Installation issue

NetX360 requires constant reinstallation

Fix: 1. Check your device storage. Go to Settings > General > iPhone Storage and ensure you have enough space available. If storage is low, delet... ⇲
 
Compatibility issue

Inconsistent functionality compared to desktop version

Fix: 1. Familiarize yourself with the mobile app's features, as they may differ from the desktop version. Check the app's help section for guidan... ⇲
 
UI issue

Poor design and navigation

Fix: 1. Take time to explore the app's layout and familiarize yourself with its navigation. Look for tutorials or guides within the app that can... ⇲

Text box for password too short

Fix: 1. If the password box is too short, try using a password manager to generate a shorter password that meets the app's requirements. 2. Chec... ⇲
 
Errors issue

Error messages about invalid application

Fix: 1. Ensure that you have downloaded the official NetX360® Mobile app from the App Store. 2. Check your internet connection; a poor connectio... ⇲
 
Features issue

Limited features and capabilities

Fix: 1. Review the app's documentation or help section to understand the features available on mobile. Some features may be intentionally limited... ⇲
 
Login issue

Face ID setup hangs

Fix: 1. Ensure that Face ID is enabled on your device. Go to Settings > Face ID & Passcode and make sure it is set up correctly. 2. Restart your... ⇲

Security question issues during login

Fix: 1. Ensure that you are answering the security questions correctly, paying attention to case sensitivity and spelling. 2. If you are unsure... ⇲

Touch ID not functioning

Fix: 1. Ensure that Touch ID is enabled on your device. Go to Settings > Touch ID & Passcode and check that it is set up correctly. 2. Restart y... ⇲
 
Account issue

Account names display incorrectly

Fix: 1. Check your account settings within the app to ensure that the names are entered correctly. 2. Log out and log back in to refresh the acc... ⇲
 
Support issue

Tech support unhelpful for mobile issues

Fix: 1. Look for community forums or user groups online where you can share experiences and solutions with other users. 2. Check the app's FAQ s... ⇲

Difficult to report errors

Fix: 1. Look for a feedback or support option within the app to report errors directly. 2. Document the error clearly, including steps to reprod... ⇲
 
Updates issue

Unusable app after updates

Fix: 1. After an update, try restarting your iPhone to clear any temporary glitches. 2. Check for any additional updates in the App Store, as de... ⇲
 
Crashes issue

Continuous crashing after initial sign-in

Fix: 1. Clear the app's cache by deleting and reinstalling it. This can help resolve issues caused by corrupted data. 2. Ensure your iPhone is u... ⇲
 
Search issue

Hard to search for clients

Fix: 1. Use specific search terms or filters to narrow down your search results. 2. Familiarize yourself with the search functionality in the ap... ⇲
 
Performance issue

NetX360 not responsive

Fix: 1. Restart the app by closing it completely and reopening it. 2. Check your internet connection; a weak connection can cause the app to bec... ⇲

Overall erratic performance

Fix: 1. Clear the app's cache by deleting and reinstalling it. This can help resolve performance issues caused by corrupted data. 2. Ensure your... ⇲
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 what users are saying
Bad experience
77.0%

Good experience
19.7%

Neutral
3.3%

~ from our NLP analysis of 61 combined software ratings.

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PX Data

 Private Data NetX360 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Search History
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Other Data