fix problems on PayRange [iphone]

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—— Run into issues on PayRange? Get help pending when official support gets back to you!

PayRange
Info:
company: PayRange Inc.
: https://support.payrange.com/
: www.payrange.com
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Network issue

PayRange frequently fails to connect to machines

Fix: Ensure that your phone's Bluetooth and Wi-Fi are turned on, as the app relies on these connections to communicate with the machines. If you... ⇲

PayRange requires good phone/WiFi signal to function

Fix: To improve connectivity, try to use the app in areas with strong Wi-Fi or cellular signals. If you are in a location with poor reception, co... ⇲
 
Payments issue

Double or triple charges for the same load

Fix: If you notice multiple charges for a single load, check your transaction history in the app to confirm the charges. If they are indeed dupli... ⇲

Auto-reload feature can lead to unexpected charges

Fix: To manage the auto-reload feature, regularly check your account balance and adjust the auto-reload settings in the app to a lower threshold... ⇲

Difficulties in adding funds to the account

Fix: If you are having trouble adding funds, ensure that your payment method is valid and has sufficient funds. Check for any restrictions on you... ⇲

Refund process is slow or non-existent

Fix: If you are waiting for a refund, keep a record of your refund request and any confirmation emails. This documentation can be useful if you n... ⇲
 
Support issue

Customer service is unresponsive or rude

Fix: If you encounter unresponsive or rude customer service, try reaching out through different channels such as email, social media, or the app'... ⇲
 
Glitches issue

PayRange glitches cause payments to switch machines

Fix: If you experience glitches that switch payments between machines, try to ensure that you are selecting the correct machine in the app before... ⇲
 
Account issue

Negative balance issues without clear explanation

Fix: If you find yourself with a negative balance, review your transaction history to identify any recent charges that may not have been accounte... ⇲

Limited functionality for users with low balances

Fix: If you have a low balance, try to add funds to your account as soon as possible to regain full functionality. This will allow you to access... ⇲

PayRange can lock users out after failed transactions

Fix: If you find yourself locked out of the app after a failed transaction, try logging out and then logging back in. This can sometimes reset yo... ⇲
 
Notifications issue

Increased prices without user notification

Fix: To stay informed about any price changes, regularly check the app for updates or announcements regarding pricing. Some apps may have a news... ⇲

Inconsistent machine availability notifications

Fix: To improve the accuracy of machine availability notifications, ensure that your app is updated to the latest version, as updates may fix bug... ⇲
 
UI issue

User interface is not intuitive or user-friendly

Fix: If you find the user interface challenging, take some time to explore the app's features and settings. Familiarizing yourself with the layou... ⇲
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 what users are saying
Good experience
91.9%

Bad experience
5.1%

Neutral
3.0%

~ from our NLP analysis of 221,009 combined software ratings.

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 Private Data PayRange collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics