fix problems on OCBC Singapore [iphone]

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—— Run into issues on OCBC Singapore? Get help pending when official support gets back to you!

OCBC Singapore
Info:
company: Oversea-Chinese Banking Corporation Limited
: https://www.ocbc.com/eforms/PersonalBankingCustomerFeedback
: www.ocbc.com
Chat with our AI-based OCBC Singapore Support
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Notifications issue

No overdue payment reminders

Fix: Set up reminders on your iPhone's calendar or reminders app to alert you a few days before payment due dates. This can serve as a workaround... ⇲

Unsuccessful fund transfer notifications

Fix: Check your transaction history in the app to see if the transfer was processed despite the notification. Sometimes, notifications can be del... ⇲
 
Payments issue

No automatic payment option via GIRO

Fix: Visit the OCBC website or app and look for the option to set up recurring payments. If GIRO is not available, consider setting up a standing... ⇲
 
UI issue

AppleWatch icon not functional

Fix: Ensure that the OCBC app is installed on your iPhone and that your Apple Watch is paired correctly. Restart both devices to refresh the conn... ⇲

New interface hides saving goals

Fix: Explore the app's menu thoroughly. Sometimes, features are relocated in updates. Look for a 'Savings' or 'Goals' section in the main menu or... ⇲

Confusing user interface

Fix: Take some time to explore the app's features and layout. Familiarizing yourself with the new design can help ease navigation. OR Look for... ⇲
 
Account issue

Account closure without reason

Fix: Review any recent communications from OCBC, such as emails or notifications, that may explain the closure. Sometimes, accounts are closed du... ⇲

Email address change prompt misleading

Fix: Double-check the instructions provided in the prompt. Sometimes, the wording can be confusing, and following the steps carefully can help cl... ⇲

Missing time deposit records

Fix: Check if the records are located in a different section of the app, such as 'Accounts' or 'Deposits'. Sometimes, features are reorganized in... ⇲
 
Updates issue

Unpredictable policy changes

Fix: Stay informed by regularly checking the OCBC website or app for updates on policies. They may have a section dedicated to terms and conditio... ⇲

Problems after app update

Fix: If issues arise after an update, try clearing the app's cache or data through your iPhone settings. Restart the app afterward. OR If prob... ⇲
 
Slow issue

Slow app performance

Fix: Clear the app's cache by going to your iPhone's settings, selecting the OCBC app, and choosing to clear data if available. Restart the app a... ⇲

Overall slow performance compared to other apps

Fix: Close any background apps that may be consuming resources on your iPhone. This can help improve the performance of the OCBC app. OR Consi... ⇲
 
Security issue

Difficulties with secure token transfer

Fix: Ensure that you are following the correct steps for secure token transfer as outlined in the app's help section. Double-check that you are e... ⇲
 
Network issue

Frequent service unavailability for transfers

Fix: Check OCBC's service status page or social media for any announcements regarding maintenance or outages that may affect transfer services.... ⇲
 
Camera issue

Issues scanning passport

Fix: Ensure that you have good lighting and that the passport is flat and in focus when scanning. Try using a different background to improve con... ⇲

Black screen when scanning passport

Fix: Ensure that your camera lens is clean and that you are in a well-lit area. Adjust the angle and distance from the passport to improve scanni... ⇲
 
Glitches issue

Glitches in the system

Fix: Restart the app and your device to clear temporary glitches. If the problem persists, try uninstalling and reinstalling the app. OR Check... ⇲
 
Messages issue

Timeouts during secure message typing

Fix: Try typing your message in a separate notes app and then copy-pasting it into the secure message field to avoid timeouts. OR Ensure your... ⇲
 
Syncing issue

New payee not appearing after verification

Fix: Check if the payee has been added to your list by refreshing the payee section in the app. Sometimes, it may take a moment for changes to re... ⇲
 
Accessibility issue

Inaccessible for visually impaired users

Fix: Explore the accessibility settings on your iPhone. Go to Settings > Accessibility and enable VoiceOver, which can help navigate the app. O... ⇲
 
Registration issue

Failed passport scanning during registration

Fix: Ensure that you are following the correct scanning procedure as outlined in the app. Make sure the passport is flat and well-lit. OR If s... ⇲
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 what users are saying
Good experience
93.4%

Bad experience
4.9%

Neutral
1.7%

~ from our NLP analysis of 3,408 combined software ratings.

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 Private Data OCBC Singapore collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Usage Data
    • Diagnostics