fix problems on RVA311 [iphone]

​

—— Run into issues on RVA311? Get help pending when official support gets back to you!

RVA311
Info:
company: City of Richmond, VA
: http://RVA311.com
: RVA311.com
Chat with our AI-based RVA311 Support
   Hello! How can I assist you?  

characters left:
 
UI issue

Text boxes lack spell check and suggestions

Fix: 1. Enable spell check: Go to Settings > General > Keyboard and ensure 'Auto-Correction' and 'Check Spelling' are turned on. 2. Use a third-... ⇲
 
Registration issue

Confirmation link for account creation does nothing

Fix: 1. Check your spam/junk folder: Sometimes confirmation emails end up there. 2. Try a different email address: If possible, attempt to creat... ⇲
 
Support issue

Tickets marked as completed but not addressed

Fix: 1. Check for updates: Ensure you have the latest version of the app, as updates may fix bugs related to ticket management. 2. Review ticket... ⇲
 
Crashes issue

RVA311 opens then flashes and closes

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the home button) to see all open apps, then swipe up on RVA3... ⇲

Crashes when trying to open

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find RVA311, and tap on it. If there's an option to 'Offload App', do that to... ⇲

RVA311 immediately shuts down upon opening

Fix: 1. Restart your iPhone: This can help clear temporary glitches that may cause the app to crash. 2. Reinstall the app: Delete the app and re... ⇲
 
Compatibility issue

Won't open at all on iOS 14

Fix: 1. Update iOS: Go to Settings > General > Software Update and install any available updates to ensure compatibility with the app. 2. Reinst... ⇲
 
Bugs issue

No functionality available in the app

Fix: 1. Ensure you are logged in: Check if you are logged into your account, as some features may require authentication. 2. Check for app updat... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
61.5%

Bad experience
38.5%

Neutral
0.0%

~ from our NLP analysis of 13 combined software ratings.

 Switch to these Alternatives:
Sudkick Mobile
DriveSync for Virginia MCP
Virginia mID
EZ Tolls VA
KUBRA EZ-PAY v5
Dominion Energy
Tommy's Express
myOneFlow
SimplicityGo Pro
GreenScanr

 Private Data RVA311 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Diagnostics