fix problems on Bubbakoo's Burritos [iphone]

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—— Run into issues on Bubbakoo's Burritos? Get help pending when official support gets back to you!

Bubbakoo's Burritos
Info:
company: Bubbakoos Franchise Systems, LLC
: https://support.thanx.com/
: www.bubbakoos.com
Chat with our AI-based Bubbakoo's Burritos Support
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Bugs issue

Reorder option does not work

Fix: If the reorder option is unresponsive, try logging out of the app and then logging back in. This can refresh your session and may resolve th... ⇲

Inconsistent pricing for items

Fix: Check for any app updates in the App Store, as pricing issues may be resolved in newer versions. Go to the App Store, tap on your profile ic... ⇲

Errors when adding items to previous orders

Fix: If you encounter errors while adding items, try refreshing the app by closing it completely and reopening it. This can help clear any tempor... ⇲

Delivery issues with missing items

Fix: To minimize the risk of missing items, double-check your order summary before finalizing the purchase. Make sure all items are listed correc... ⇲

Previous orders not visible

Fix: If previous orders are not showing up, ensure you are logged into the correct account. Sometimes, users may accidentally create a new accoun... ⇲

Notes section not communicated to restaurant

Fix: To ensure your notes are communicated, double-check that you have entered them correctly before submitting your order. Look for a confirmati... ⇲

Cannot view details of previous orders

Fix: If you cannot view details, try navigating to the order history section again. Sometimes, refreshing the app can help load the information c... ⇲

Order scheduled for wrong day

Fix: If your order is scheduled for the wrong day, double-check the date before finalizing your order. Make sure to select the correct date from... ⇲

Inability to scan for points in-store

Fix: If the scanning feature is not working, ensure that your app has the necessary permissions enabled in your iPhone settings. Go to Settings >... ⇲

Order history does not populate

Fix: If your order history is not populating, try refreshing the app by logging out and back in, or uninstalling and reinstalling the app. OR... ⇲
 
UI issue

Menu pop-up cannot be closed

Fix: If the menu pop-up is stuck, try tapping outside the pop-up area to see if it closes. If that doesn't work, force close the app by double-ta... ⇲

Difficult to skip item categories

Fix: When navigating the menu, look for a 'Skip' or 'Next' button that may not be immediately visible. If you cannot find it, try swiping left or... ⇲

Bubbakoo's Burritos navigation is harder than before

Fix: If you find navigation difficult, take some time to explore the app's layout. Familiarizing yourself with the new design can help ease navig... ⇲
 
Payments issue

Payment errors during checkout

Fix: If you encounter payment errors, first check your internet connection to ensure it is stable. A weak connection can cause issues during chec... ⇲
 
Updates issue

Loss of purchase history after app update

Fix: If your purchase history is missing after an update, try logging out and back into your account. This can sometimes restore lost data. OR... ⇲

Loyalty points erased after update

Fix: If your loyalty points are missing, try logging out and back into your account to see if they reappear. OR If the points are still missin... ⇲
 
Customization issue

No option to save favorite orders

Fix: Currently, if the app does not allow saving favorite orders, consider taking a screenshot of your favorite order for quick reference in the... ⇲
 
Registration issue

Frequent registration required

Fix: If you are frequently asked to register, ensure that you are selecting the 'Remember Me' option during login, if available. This can help ke... ⇲
 
Privacy issue

Rewards program requires credit card information

Fix: If you are uncomfortable providing credit card information for the rewards program, consider using a prepaid card or a virtual card for adde... ⇲
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 what users are saying
Good experience
96.1%

Bad experience
2.3%

Neutral
1.7%

~ from our NLP analysis of 14,097 combined software ratings.

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 Private Data Bubbakoo's Burritos collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics