fix problems on Bykea [iphone]

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—— Run into issues on Bykea? Get help pending when official support gets back to you!

Bykea: Rides & Delivery App
Info:
company: Bykea Technologies
: https://bykea.com
: bykea.com
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Settings issue

No ride sharing option

Fix: Check for any updates to the app in the App Store. Sometimes, features like ride sharing may be added in newer versions. Update the app and... ⇲
 
Support issue

Poor customer support

Fix: Utilize the in-app support feature to submit your queries or complaints. Look for a 'Help' or 'Support' section in the app where you can sen... ⇲
 
Payments issue

Inconsistent fare pricing

Fix: Before booking, always check the fare estimate provided in the app. If you notice a significant difference after the ride, take a screenshot... ⇲

Overcharging by drivers

Fix: Always check the fare estimate before starting your ride. If you believe you were overcharged, take a screenshot of the fare estimate and th... ⇲
 
Bugs issue

Bykea resets during booking

Fix: Clear the app's cache by going to Settings > General > iPhone Storage > Bykea and selecting 'Offload App'. This can help resolve issues rela... ⇲

Rider misconduct

Fix: If you encounter misconduct from a rider, use the in-app reporting feature to document the incident. Provide as much detail as possible to h... ⇲

Inadequate rider training

Fix: If you experience issues with a rider's service, provide feedback through the app. This can help the company identify areas for improvement... ⇲
 
Crashes issue

Frequent app crashes

Fix: Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. Keeping your devic... ⇲
 
Network issue

Internal server errors

Fix: Check your internet connection. Switch between Wi-Fi and mobile data to see if the issue persists. A weak connection can lead to server erro... ⇲
 
Account issue

Verification issues

Fix: Ensure that you are entering the correct information during the verification process. Double-check your phone number and any other required... ⇲

Nonfunctional verification step

Fix: If the verification step is not working, try closing the app completely and reopening it. This can refresh the app and resolve minor glitche... ⇲

Lack of proper rider vetting

Fix: If you feel uncomfortable with a rider, you can cancel the ride before it starts. Use the app's cancellation feature to avoid any issues.... ⇲
 
Location issue

GPS inaccuracies

Fix: Calibrate your phone's compass by moving it in a figure-eight motion. This can help improve GPS accuracy. You can also try resetting your lo... ⇲

Unable to set location

Fix: Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and check that Bykea has permission to a... ⇲
 
Freezing issue

Stuck on previous order page

Fix: Try refreshing the app by pulling down on the screen or closing and reopening the app. This can help clear any temporary glitches. OR If... ⇲
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 what users are saying
Good experience
75.5%

Bad experience
21.2%

Neutral
3.3%

~ from our NLP analysis of 273 combined software ratings.

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 Private Data Bykea collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics