fix problems on MyGo [iphone]

—— Run into issues on MyGo? Get help pending when official support gets back to you!

myGoMobile

Info:

company: MSF Global Solutions, LLC

: https://www.ridehudsonlink.com/about/contact/

: www.ridehudsonlink.com

Chat with our AI-based myGo Support

🛠️ Common myGo Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

myGo frequently logs out

Fix: Check your internet connection. A weak or unstable connection can cause the app to log you out. Try switching between Wi-Fi and mobile data... ⇲

Cannot retrieve password

Fix: Use the 'Forgot Password' feature on the login screen. Enter your registered email address and follow the instructions sent to your email to... ⇲

Payments issue

Payment failures during ticket purchase

Fix: Verify that your payment method is valid and has sufficient funds. Check your card details and expiration date in the app settings. OR Tr... ⇲

Bugs issue

Inaccurate bus schedules

Fix: Refresh the app or restart it to ensure you are viewing the most current schedule. Sometimes, schedules may not update in real-time due to c... ⇲

myGo only shows out of service trips

Fix: Ensure that your location settings are enabled for the app. Go to your iPhone settings, find myGoMobile, and allow location access. OR Tr... ⇲

Cumbersome ticket purchasing machines

Fix: Familiarize yourself with the machine's interface by reading the instructions displayed on the screen before starting your transaction. OR... ⇲

Error messages during app usage

Fix: Take note of the specific error message and try to replicate the action that caused it. This can help identify if it’s a consistent issue or... ⇲

myGo does not show train times

Fix: Check if the app has a specific section for train schedules. If not, verify that you have selected the correct mode of transport in the app... ⇲

Account issue

Cannot access purchased tickets

Fix: Check if you are logged into the correct account that made the purchase. Log out and log back in if necessary. OR Look for a 'My Tickets'... ⇲

Difficulties with password reset process

Fix: Ensure you are entering the correct email address associated with your account. Double-check for typos or errors. OR If you do not receiv... ⇲

Crashes issue

myGo crashes or freezes

Fix: Force close the app by swiping up from the bottom of the screen and swiping myGoMobile off the screen. Then reopen the app. OR If the pro... ⇲

UI issue

Unclear ticket types in app

Fix: Look for a help or FAQ section within the app that may explain the different ticket types available. OR Check the official website for de... ⇲

Privacy issue

Location tracking issues

Fix: Ensure that location services are enabled for myGoMobile in your iPhone settings. Go to Settings > Privacy > Location Services and make sure... ⇲

Random error codes prevent login

Fix: Make sure your app is updated to the latest version, as updates often fix bugs and error codes. OR Try logging in from a different device... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

69.2%

Good experience

19.2%

Neutral

11.5%

~ from our NLP analysis of 26 combined software ratings.

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Private Data myGo collects from your iPhone

Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Financial Info
- Location
- Contact Info
- Usage Data
- Diagnostics