fix problems on PacSun [iphone]

​

—— Run into issues on PacSun? Get help pending when official support gets back to you!

PacSun
Info:
company: Pacific Sunwear
: https://www.pacsun.com/help
: www.pacsun.com
Chat with our AI-based PacSun Support
   Hello! How can I assist you?  

characters left:
 
UI issue

Navigation is confusing and disorganized

Fix: Familiarize yourself with the app layout by exploring each section. Take notes on where items are located to create a mental map of the app'... ⇲

Buttons do not function properly

Fix: Restart the app to see if the issue resolves itself. Double-click the Home button (or swipe up) and swipe up on the PacSun app to close it,... ⇲

Order tracking is unclear

Fix: Check your email for tracking information sent after your order is confirmed. This often contains a direct link to track your shipment. OR... ⇲

No clear indication of projected delivery dates

Fix: After placing an order, check your email for confirmation which usually includes estimated delivery dates. OR Log into your account on th... ⇲
 
Bugs issue

Items marked as available are often out of stock

Fix: Check the app frequently for updates on stock availability, especially during sales or promotions when items may sell out quickly. OR Con... ⇲

JavaScript errors displayed

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs including JavaScript errors. OR Try uninstalling and rei... ⇲

Missing items in orders

Fix: Double-check your order confirmation email to ensure all items were included in your order. Sometimes items may be backordered or canceled.... ⇲
 
Payments issue

Checkout process is problematic

Fix: Ensure that your payment information is correctly entered and saved in the app. Go to your account settings and verify your payment methods.... ⇲
 
Crashes issue

PacSun freezes and crashes

Fix: Force close the app and restart your device. This can clear temporary glitches. To force close, swipe up from the bottom of the screen and s... ⇲
 
Syncing issue

Favorites do not save correctly

Fix: Try logging out of your account and logging back in. This can refresh your account settings and may resolve the issue with saving favorites.... ⇲
 
Notifications issue

Inconsistent item availability notifications

Fix: Check your notification settings for the app. Go to Settings > Notifications > PacSun and ensure that notifications are enabled. OR Regul... ⇲
 
Slow issue

Cart feature is slow and unresponsive

Fix: Clear the app's cache and data as previously mentioned, which can help improve performance. OR Try reducing the number of items in your c... ⇲
 
Ads issue

Pop-up ads interfere with navigation

Fix: Check if there is an option in the app settings to limit or disable ads. Some apps provide this feature to enhance user experience. OR Co... ⇲
 
Support issue

Customer service response times are slow

Fix: Utilize the app's FAQ section for common issues, which may provide immediate answers without needing to contact customer service. OR Try... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
90.7%

Bad experience
6.2%

Neutral
3.2%

~ from our NLP analysis of 65,781 combined software ratings.

 Switch to these Alternatives:
Garage: Clothes Shopping
Tillys
Brandy Melville US
Urban Outfitters
Princess Polly
Cotton On
Hollister Co.
White Fox Boutique US
Evry Jewels
True Religion | Since 2002

 Private Data PacSun collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics