fix problems on HISTORY [iphone]

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—— Run into issues on HISTORY? Get help pending when official support gets back to you!

HISTORY: Shows & Documentaries
Info:
company: A&E Television Networks Mobile
: https://www.history.com/support
: www.history.com
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Crashes issue
commercials cause app to crash

Fix: 1. If the app crashes during commercials, try to skip the commercial if possible. 2. Close the app and restart it, then try watching a diffe... »»
app kicks users out

Fix: 1. Ensure that your app is updated to the latest version available in the App Store. 2. Restart your iPhone to clear any temporary glitches... »»
 
Ads issue
excessive advertisements

Fix: 1. If the app offers a premium subscription, consider upgrading to reduce the number of ads. 2. Try to watch content during off-peak hours w... »»
repeats segments after ads

Fix: 1. If segments repeat, try pausing the video for a moment before the ad break to see if it helps with playback. 2. Close the app and restart... »»
ads play in high quality while shows do not

Fix: 1. This may be a design choice by the app developers, but you can try clearing the app cache as mentioned earlier to see if it helps. 2. Che... »»
looping commercials

Fix: 1. If commercials loop, try closing the app and reopening it. 2. If the issue persists, try watching a different show to see if the problem... »»
 
Compatibility issue
inability to cast to larger screens

Fix: 1. Ensure that both your iPhone and the casting device (like a smart TV or Chromecast) are connected to the same Wi-Fi network. 2. Open the... »»
no support for certain smart TVs

Fix: 1. Check if your smart TV has the app available for download. If not, consider using a streaming device (like Roku, Chromecast, or Fire Stic... »»
 
Bugs issue
app does not remember last watched episode

Fix: 1. Make sure you are logged into your account within the app, as this feature often relies on account settings. 2. If the app has a 'Watch H... »»
 
Network issue
buffering issues

Fix: 1. Check your internet speed using a speed test app. If your speed is low, try resetting your router or moving closer to it. 2. Lower the vi... »»
 
Video issue
inconsistent video quality

Fix: 1. Check your internet connection as poor connectivity can lead to fluctuating video quality. 2. In the app settings, look for an option to... »»
 
Glitches issue
interactive commercials cause glitches

Fix: 1. If interactive commercials are causing glitches, try skipping them if possible. 2. Restart the app and see if the issue persists with oth... »»
 
Account issue
limited access without a TV service provider

Fix: 1. Check if the app offers any free content or trial periods that do not require a TV service provider. 2. Explore other streaming services... »»
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 what users are saying
Good experience
82.9%

Bad experience
12.6%

Neutral
4.5%

~ from our NLP analysis of 14,604 combined software ratings.

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 Private Data HISTORY collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Diagnostics