fix problems on CellGate [iphone]

—— Run into issues on CellGate ? Get help pending when official support gets back to you!

CellGate Mobile Connect

Info:

company: Gouldin Technologies LLC

: http://www.cell-gate.com/mobilesupport

: www.cell-gate.com

Chat with our AI-based CellGate Support

🛠️ Common CellGate Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

CellGate is slow to open

Fix: 1. Clear the app cache: Go to your iPhone's Settings > General > iPhone Storage. Find CellGate Mobile Connect and tap on it. If there's an o... ⇲

Unreliable notifications

Fix: 1. Check notification settings: Go to Settings > Notifications > CellGate Mobile Connect. Ensure that 'Allow Notifications' is enabled and t... ⇲

Network issue

Video streaming only works on Wi-Fi

Fix: 1. Check app settings: Open the CellGate Mobile Connect app and look for any settings related to video streaming. Ensure that there are no r... ⇲

Inconsistent connectivity

Fix: 1. Check your Wi-Fi and cellular signal: Ensure you have a strong signal for both Wi-Fi and cellular data. Move closer to your router or swi... ⇲

Gate may not open reliably

Fix: 1. Test the gate manually: Ensure the gate opens manually without issues to rule out hardware problems. OR 2. Check app settings: Ensure... ⇲

CellGate does not switch to cellular when Wi-Fi is weak

Fix: 1. Enable cellular data for the app: Go to Settings > Cellular and ensure that CellGate Mobile Connect is allowed to use cellular data. OR... ⇲

Settings issue

CellGate does not open automatically during calls

Fix: 1. Enable background app refresh: Go to Settings > General > Background App Refresh and ensure it is enabled for CellGate Mobile Connect. Th... ⇲

No exit gate control from app

Fix: 1. Check for app updates: Ensure you have the latest version of the app, as new features may be added in updates. OR 2. Use a physical re... ⇲

UI issue

Multiple clicks required to open gate

Fix: 1. Check for app updates: Ensure you have the latest version of the app, as updates may improve functionality and reduce the number of click... ⇲

Clunky user interface

Fix: 1. Familiarize yourself with the layout: Spend some time navigating the app to become more comfortable with its interface and find shortcuts... ⇲

Camera issue

Camera quality is poor

Fix: 1. Check camera settings: Open the app and navigate to the camera settings. Ensure that any quality settings are set to the highest availabl... ⇲

No motion detection for camera

Fix: 1. Check camera settings: Open the app and navigate to the camera settings to see if motion detection can be enabled. OR 2. Use a separat... ⇲

Updates issue

CellGate fails after iOS updates

Fix: 1. Reinstall the app: Uninstall CellGate Mobile Connect and then reinstall it from the App Store to ensure compatibility with the latest iOS... ⇲

Customization issue

No scheduled open/close feature

Fix: 1. Use a third-party automation app: Consider using an automation app like IFTTT or Shortcuts to create a scheduled action that opens or clo... ⇲

Limited user functionality

Fix: 1. Explore all app features: Make sure to explore all sections of the app to utilize any hidden features that may enhance functionality. O... ⇲

Compatibility issue

No Apple Watch support

Fix: 1. Use your iPhone: For now, continue using your iPhone to control the app until Apple Watch support is added in future updates. OR 2. Ex... ⇲

No integration with HomeKit/Siri

Fix: 1. Use Siri Shortcuts: If the app supports it, create a Siri Shortcut to open the app or perform specific actions within it. OR 2. Explor... ⇲

Permissions issue

Requires app to be in foreground

Fix: 1. Enable background app refresh: Go to Settings > General > Background App Refresh and ensure it is enabled for CellGate Mobile Connect.... ⇲

Crashes issue

Frequent app crashes

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find CellGate Mobile Connect, and offload the app to clear cache without losi... ⇲

Support issue