fix problems on Domotz Pro [iphone]

—— Run into issues on Domotz Pro? Get help pending when official support gets back to you!

Domotz Pro: Network Monitoring

Info:

company: Domotz Inc

: https://www.domotz.com/knowledgebase.php

: www.domotz.com

Chat with our AI-based Domotz Pro Support

🛠️ Common Domotz Pro Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Domotz Pro requires password entry every time it is opened

Fix: Check if there is an option in the app settings to enable 'Remember Me' or 'Stay Logged In'. This feature, if available, will allow you to b... ⇲

Domotz Pro hangs on splash screen

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button on older iPhones) and swiping the Domotz... ⇲

Crashes issue

Domotz Pro crashes when editing devices

Fix: Ensure that your iPhone's operating system is up to date by going to Settings > General > Software Update. An outdated OS can lead to compat... ⇲

Bugs issue

Domotz Pro refreshes every few seconds

Fix: Check your network connection. A weak or unstable connection can cause the app to refresh frequently. Try switching between Wi-Fi and cellul... ⇲

Support issue

No in-app support or contact options

Fix: Check the app's settings or help section for any FAQs or troubleshooting tips that may assist you. Sometimes, support options are hidden wit... ⇲

Lack of user guides or manuals

Fix: Visit the official Domotz Pro website to see if they have any online resources, such as FAQs or user forums, that can provide guidance. OR... ⇲

Compatibility issue

No TouchID support

Fix: Check if there are any updates available for the app that may include TouchID support. Go to the App Store, search for Domotz Pro, and see i... ⇲

Payments issue

In-app purchase not available

Fix: Ensure that your Apple ID is set up correctly for in-app purchases. Go to Settings > [your name] > Media & Purchases and check your account... ⇲

Redirects to non-responsive payment page

Fix: Try accessing the payment page using a different web browser or clearing the cache of your current browser. This can resolve issues with non... ⇲

UI issue

Keyboard issues on iOS

Fix: Try restarting your iPhone to reset the keyboard settings. This can often resolve temporary glitches with the keyboard. OR Check if there... ⇲

Notifications issue

Notification badge icons do not clear

Fix: Try logging out of the app and then logging back in. This can sometimes reset the notification badge count. OR If the issue persists, try... ⇲

Login loop after setting up Entra SSO

Fix: Clear the app's cache by uninstalling and reinstalling it. This can help reset any login issues caused by cached data. OR Check your inte... ⇲

Security issue

Security concerns for business use

Fix: Review the app's privacy policy and security features on their official website to understand how your data is protected. This can help alle... ⇲

Customization issue

Emojis cannot be disabled

Fix: Check the app settings to see if there is an option to disable emojis or customize the keyboard settings. If not, consider using a different... ⇲