fix problems on Horizon Bank [iphone]

—— Run into issues on Horizon Bank ? Get help pending when official support gets back to you!

Horizon Bank Mobile App

Info:

company: Horizon Bank, SSB

: http://www.horizon.bank

: www.horizon.bank

Chat with our AI-based Horizon Bank Support

🛠️ Common Horizon Bank Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Horizon Bank freezes

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhone X and later) to view all open apps... ⇲

Check-scanning function not reliable

Fix: 1. Ensure good lighting: When scanning checks, make sure you are in a well-lit area. Avoid shadows and glare on the check to improve the sca... ⇲

Customization issue

Limited features

Fix: 1. Explore the app: Sometimes features may be hidden or not immediately visible. Check all tabs and menus within the app to ensure you are n... ⇲

Loading issue

Won't load when roaming

Fix: 1. Check your data settings: Go to Settings > Cellular and ensure that Cellular Data is enabled for the Horizon Bank app. This allows the ap... ⇲

Bugs issue

Online deposit often fails

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, either through Wi-Fi or cellular data. A weak connection ca... ⇲

Remote deposits not working

Fix: 1. Ensure app permissions: Go to Settings > Privacy > Camera and make sure the Horizon Bank app has permission to access your camera, which... ⇲

Error messages during online deposits

Fix: 1. Read the error message: Take note of the specific error message you receive, as it may provide clues on what went wrong. Follow any instr... ⇲

Mobile deposit randomly fails

Fix: 1. Ensure good lighting and positioning: Make sure you are in a well-lit area and that the check is properly aligned within the camera frame... ⇲

UI issue

Photo deposit button poorly positioned

Fix: 1. Familiarize yourself with the layout: Spend a moment exploring the app to understand where the photo deposit button is located. This can... ⇲

Not user friendly or intuitive

Fix: 1. Explore tutorials: Look for any tutorials or guides within the app that can help you understand how to navigate it more effectively. 2. C... ⇲

Mortgage balance not visible

Fix: 1. Check account settings: Ensure that your mortgage account is linked to your profile in the app. Go to your account settings and verify th... ⇲

Requires login for real banking tasks

Fix: 1. Save login credentials: Use the 'Remember Me' feature (if available) to save your login information for quicker access in the future. 2.... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

84.9%

Bad experience

12.3%

Neutral

2.7%

~ from our NLP analysis of 73 combined software ratings.

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Private Data Horizon Bank collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Contact Info
Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Contacts
- Identifiers
- Usage Data
- Diagnostics