fix problems on LAPFCU [iphone]

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—— Run into issues on LAPFCU ? Get help pending when official support gets back to you!

LAPFCU Mobile Banking
Info:
company: Los Angeles Police FCU
: https://lapfcu.org/about-us/contact
: lapfcu.org
Chat with our AI-based LAPFCU Support
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UI issue

Complicated user interface

Fix: Familiarize yourself with the app by exploring each section. Take notes on where key features are located to make navigation easier. OR L... ⇲

Small font size for bill payments

Fix: Adjust the font size on your iPhone by going to Settings > Display & Brightness > Text Size and moving the slider to increase the font size.... ⇲
 
Login issue

Unable to log in after update

Fix: Reset your password by tapping on 'Forgot Password?' on the login screen. Follow the prompts to create a new password. OR Ensure that you... ⇲

Frequent logouts

Fix: Check your app settings for any timeout settings that may be causing frequent logouts and adjust them if possible. OR Ensure that your de... ⇲
 
Account issue

Transaction history not visible

Fix: Check if you are filtering your transaction history. Look for any filter options in the app that may be hiding transactions and adjust them... ⇲

Inaccurate account balances

Fix: Refresh your account balance by pulling down on the screen to refresh the data in the app. OR Log out and log back in to see if the balan... ⇲

Zelle setup issues

Fix: Double-check that you have entered your email or phone number correctly during the Zelle setup process. OR Ensure that your bank account... ⇲

Inability to access credit card transactions

Fix: Ensure that you have linked your credit card account properly in the app settings. OR Try accessing your credit card transactions through... ⇲
 
Payments issue

Cumbersome Zelle transactions

Fix: Review the Zelle setup process in the app. Make sure you have linked your account correctly and that you are following the prompts accuratel... ⇲

Credit card payments not possible in app

Fix: Check if your credit card is eligible for payments through the app. Some cards may not be supported for in-app payments. OR Use the websi... ⇲
 
Notifications issue

Lag in transaction notifications

Fix: Ensure that notifications are enabled for the app. Go to Settings > Notifications > LAPFCU Mobile Banking and check that notifications are a... ⇲

Duplicate notifications

Fix: Check your notification settings in the app and on your phone to ensure that you are not subscribed to multiple alerts for the same event.... ⇲
 
Camera issue

Camera issues with mobile check deposit

Fix: Ensure that your camera lens is clean and unobstructed. Test the camera in another app to confirm it is functioning properly. OR Try usin... ⇲
 
Slow issue

Slow month-end reporting

Fix: Try accessing reports during off-peak hours when server load may be lower, which can improve speed. OR Clear the app's cache as mentioned... ⇲
 
Network issue

External account connection problems

Fix: Verify that the external account information is entered correctly, including account numbers and routing numbers. OR Try disconnecting an... ⇲
 
Features issue

Missing memo section for transactions

Fix: Use the notes feature on your phone to keep track of transaction details if the app does not allow for memos. OR Consider using a differe... ⇲
 
Search issue

Difficult ATM/branch locator

Fix: Use the search function within the app to find nearby ATMs or branches by entering your location or zip code. OR Visit the LAPFCU website... ⇲
 
Performance issue

Poor app performance compared to competitors

Fix: Regularly clear the app's cache and data to improve performance. This can be done by offloading the app as mentioned earlier. OR Consider... ⇲
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 what users are saying
Good experience
95.8%

Bad experience
2.8%

Neutral
1.4%

~ from our NLP analysis of 4,342 combined software ratings.

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 Private Data LAPFCU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data