fix problems on EasyCanvas [iphone]

—— Run into issues on EasyCanvas? Get help pending when official support gets back to you!

EasyCanvas -Graphic tablet App

Info:

company: DEVGURU Co., Ltd.

: https://www.easynlight.com/en/supporteasycanvas

Chat with our AI-based EasyCanvas Support

🛠️ Common EasyCanvas Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

EasyCanvas freezes after prolonged use

Fix: To address app freezing, try regularly saving your work to prevent data loss. Additionally, close other background applications to free up s... ⇲

Connection issues on startup

Fix: Ensure that your iPhone's Bluetooth is turned on and that the EasyCanvas app has permission to access Bluetooth. Go to Settings > Bluetooth... ⇲

Installation issue

Requires uninstall and reinstall to reconnect

Fix: Instead of uninstalling, try force quitting the app. Double-tap the home button (or swipe up from the bottom on newer iPhones) to view open... ⇲

Slow issue

Lag and slow refresh rate

Fix: To improve performance, reduce the number of layers in your project or lower the resolution of your canvas. This can help the app run more s... ⇲

UI issue

Inability to use touch and stylus simultaneously

Fix: Check the app settings to see if there is an option to enable simultaneous touch and stylus input. If not, consider using the stylus for pre... ⇲

Pressure sensitivity issues

Fix: Ensure that your Apple Pencil is charged and properly paired with your device. Go to Settings > Bluetooth and check if the Pencil is connect... ⇲

Gestures for pan and zoom not simultaneous

Fix: As a workaround, use one hand for panning and the other for zooming. For example, use a finger to pan while using a pinch gesture with anoth... ⇲

Resolution mismatch causing distortion

Fix: Ensure that the canvas resolution matches the resolution of your device. Check the canvas settings in the app and adjust the resolution to m... ⇲

Cursor hovering not supported

Fix: If cursor hovering is not supported, consider using the stylus for precise input instead of relying on hover functionality. This can help yo... ⇲

Cannot rotate view in-app

Fix: If you cannot rotate the view, check the app settings to see if there is an option to enable rotation. Some apps have this feature turned of... ⇲

Screen issue

Black screen on iPad

Fix: If you encounter a black screen, try restarting the app. Close it completely and reopen it. If the issue persists, restart your iPad by hold... ⇲

Customization issue

Shortcut bar lacks customization

Fix: Explore the app settings to see if there are any options for customizing the shortcut bar. Some apps allow you to rearrange or add shortcuts... ⇲

No option to save multiple default views

Fix: As a workaround, create different projects for each view you want to save. This way, you can easily switch between them without losing your... ⇲

Glitches issue

Artifacts in sculpting software

Fix: Check for any updates for both the EasyCanvas app and the sculpting software you are using. Developers often release patches to fix graphica... ⇲

Bugs issue

Stray marks from touch input

Fix: To minimize stray marks, try using a stylus instead of your fingers for drawing. This can help improve precision and reduce unintended marks... ⇲

First stroke lacks pressure sensitivity

Fix: To address the first stroke issue, try tapping the screen lightly before starting your drawing. This can sometimes help the app recognize th... ⇲

Settings issue

Calibration issues with Apple Pencil

Fix: Recalibrate your Apple Pencil by going to Settings > Apple Pencil and checking the settings. Make sure it is properly paired and functioning... ⇲

Updates issue

Inconsistent performance after updates

Fix: If you experience inconsistent performance after an update, try clearing the app's cache if the option is available in the settings. This ca... ⇲

Compatibility issue

Limited support for certain software

Fix: Check the EasyCanvas website or user manual for a list of compatible software. If your preferred software is not supported, look for alterna... ⇲

Payments issue