fix problems on Corentium Pro [iphone]

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—— Run into issues on Corentium Pro ? Get help pending when official support gets back to you!

Corentium Pro by Airthings
Info:
company: Airthings ASA
: https://help.airthings.com/en/collections/1646891-corentium-pro-by-airthings
: www.airthings.com
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Customization issue

Requires excessive input of unnecessary information

Fix: 1. Review the settings in the app to see if there are options to minimize the amount of information required for reports. Look for default s... ⇲

Time-consuming report customization

Fix: 1. Create and save report templates that include your most commonly used settings and fields. This can save time on future report generation... ⇲
 
Network issue

Frequent connection issues

Fix: 1. Ensure that your iPhone's software is up to date. Go to Settings > General > Software Update and install any available updates. 2. Clear... ⇲
 
Compatibility issue

Inability to use old app

Fix: 1. If you still have the old app installed, try to access it directly. If it’s not functioning, check if there’s a way to transfer data from... ⇲
 
Installation issue

Complex setup process

Fix: 1. Follow the setup guide provided in the app carefully. Make sure to complete each step in order and check off items as you go. 2. Watch tu... ⇲
 
Performance issue

Unreliable performance in the field

Fix: 1. Ensure that the monitor is fully charged and that the app is updated to the latest version to improve performance reliability. 2. Test th... ⇲
 
Registration issue

Difficult to register devices

Fix: 1. Make sure you are following the correct registration process as outlined in the app. Double-check that you are entering the correct seria... ⇲
 
Updates issue

Steep learning curve after updates

Fix: 1. Take time to explore the app after updates. Familiarize yourself with new features by navigating through the app and using the help secti... ⇲

Bricked devices after updates

Fix: 1. If your device becomes unresponsive after an update, try performing a hard reset by holding down the power and home buttons simultaneousl... ⇲

Removal of user-friendly features from old app

Fix: 1. Explore the new app thoroughly to find alternative features that may serve similar purposes as the removed ones. The new app may have dif... ⇲
 
Crashes issue

Corentium Pro crashes or fails to run

Fix: 1. Ensure that your iPhone has enough storage space. Go to Settings > General > iPhone Storage and delete unnecessary apps or files if stora... ⇲
 
Bugs issue

Inconsistent test results between monitors

Fix: 1. Ensure that all monitors are calibrated correctly and are using the same settings for testing. Refer to the user manual for calibration i... ⇲
 
Durability issue

Poor resistance to daily rigors

Fix: 1. Use a protective case for the monitor to shield it from physical damage during transport and use. 2. Store the monitor in a safe, padded... ⇲
 
Offline issue

Lack of offline functionality

Fix: 1. Plan ahead by downloading any necessary data or reports while connected to Wi-Fi before going offline. This can help you access important... ⇲
 
Support issue

Unresponsive customer support

Fix: 1. Check the app for any available help resources, such as FAQs or user guides, that may address your issue without needing to contact suppo... ⇲
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 what users are saying
Bad experience
65.2%

Good experience
34.8%

Neutral
0.0%

~ from our NLP analysis of 23 combined software ratings.

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 Private Data Corentium Pro collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics