fix problems on S&P Capital IQ Pro [iphone]

​

—— Run into issues on S&P Capital IQ Pro? Get help pending when official support gets back to you!

S&P Capital IQ Pro
Info:
company: S&P Global Market Intelligence LLC
: https://marketintelligence.spglobal.com/about-us/contact.html
: marketintelligence.spglobal.com
Chat with our AI-based S&P Capital IQ Pro Support
   Hello! How can I assist you?  

characters left:
 
Login issue

cannot log in

Fix: 1. Double-check your login credentials (username and password) for any typos. 2. Ensure that your internet connection is stable. Try switch... ⇲
 
UI issue

blank home page

Fix: 1. Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa. 2. Force close t... ⇲

inability to access dashboards

Fix: 1. Ensure you are logged in with the correct credentials and have the necessary permissions to access the dashboards. 2. Restart the app an... ⇲

earnings call button not functioning

Fix: 1. Ensure the app is updated to the latest version by checking the App Store. 2. Restart the app and try accessing the earnings call button... ⇲

painful navigation

Fix: 1. Take some time to explore the app's layout and familiarize yourself with its navigation. 2. Use the search function to quickly find spec... ⇲
 
Crashes issue

constant crashing

Fix: 1. Ensure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Clear the app's cache by offload... ⇲
 
Slow issue

slow performance

Fix: 1. Close any unnecessary background apps to free up memory. 2. Restart your iPhone to clear temporary files and refresh the system. 3. Che... ⇲
 
Bugs issue

bugs in the app

Fix: 1. Keep the app updated by regularly checking the App Store for updates. 2. Report any specific bugs you encounter through the app's feedba... ⇲
 
Links issue

broken links

Fix: 1. If you encounter a broken link, try refreshing the page or navigating back and forth to see if it resolves. 2. Clear the app's cache by... ⇲
 
Customization issue

poor news filtering

Fix: 1. Check the app settings to see if there are options to customize news filters or preferences. Adjust these settings to improve the relevan... ⇲

too many unnecessary features

Fix: 1. Familiarize yourself with the app's settings to customize your experience. Look for options to hide or disable features you do not use.... ⇲
 
Search issue

401 error on search

Fix: 1. A 401 error typically indicates an authentication issue. Ensure you are logged in with the correct credentials. 2. Log out of the app an... ⇲
 
Glitches issue

S&P Capital IQ Pro gets caught in loops

Fix: 1. Force close the app by double-tapping the Home button (or swiping up) and swiping the app off the screen. 2. Restart your iPhone to clea... ⇲
 
Loading issue

slow loading times

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if it improves loading times. 2. Close other a... ⇲
 
Compatibility issue

inconsistent app and website experience

Fix: 1. Familiarize yourself with both the app and website interfaces to understand the differences. 2. Use the app for mobile-specific tasks an... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
90.5%

Bad experience
7.1%

Neutral
2.4%

~ from our NLP analysis of 2,590 combined software ratings.

 Switch to these Alternatives:
PitchBook Mobile
FactSet 3.0
Wall Street Oasis
AlphaSense
GS Now
Platts Connect
LSEG Workspace
Morgan Stanley Research
Tegus
J.P. Morgan Markets

 Private Data S&P Capital IQ Pro collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Search History
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics