fix problems on TrulyChinese [iphone]

—— Run into issues on TrulyChinese? Get help pending when official support gets back to you!

TrulyChinese - Chinese Dating

Info:

company: ROMETIC PTE. LTD.

: https://www.trulychinese.com/about-us

: www.trulychinese.com

Chat with our AI-based TrulyChinese Support

🛠️ Common TrulyChinese Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Harassment for premium membership

Fix: If you are being harassed for premium membership, you can adjust your notification settings within the app. Go to 'Settings' > 'Notification... ⇲

Fake profiles

Fix: To avoid fake profiles, look for verified badges on user profiles. If a profile seems suspicious, do not engage and report it by tapping on... ⇲

Network issue

Inability to contact through other platforms

Fix: If you cannot contact users through other platforms, ensure that you are using the app's messaging feature correctly. Check your internet co... ⇲

Video issue

Video calls fail to work

Fix: If video calls are failing, first check your internet connection. A stable Wi-Fi or mobile data connection is essential. Try switching betwe... ⇲

Payments issue

Automatic subscription charges after account closure

Fix: To prevent automatic subscription charges, make sure to cancel your subscription before closing your account. Go to 'Settings' > 'Subscripti... ⇲

Account issue

Limited genuine matches

Fix: To increase your chances of finding genuine matches, refine your profile by adding more details and interests. This can help the algorithm s... ⇲

Difficult account verification process

Fix: If you are having trouble with the account verification process, ensure that you are following all the steps correctly. Double-check that yo... ⇲

Support issue

Poor customer service

Fix: If you are experiencing poor customer service, try using the in-app help feature. Go to 'Help' or 'Support' in the app and submit your query... ⇲

Notifications issue

No notification for messages when offline

Fix: To ensure you receive notifications for messages, check your notification settings. Go to 'Settings' > 'Notifications' and make sure that no... ⇲

Security issue

High number of scammers

Fix: To avoid scammers, be cautious of profiles that seem too good to be true. Look for red flags such as vague profiles or users who quickly ask... ⇲