fix problems on Justfly.com [iphone]

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—— Run into issues on Justfly.com? Get help pending when official support gets back to you!

justfly.com: Flights & Travel
Info:
company: Momentum Travel Group
: https://www.justfly.com/service/help
: www.justfly.com
Chat with our AI-based justfly.com Support
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UI issue

Poor contrast on tab icons

Fix: 1. Adjust display settings: Go to Settings > Accessibility > Display & Text Size. Here, you can enable 'Increase Contrast' and 'Reduce Trans... ⇲
 
Bugs issue

Website has many functional issues

Fix: 1. Clear browser cache: If you are accessing the website through a browser, clear the cache and cookies. Go to Settings > Safari (or your br... ⇲

Inconsistent flight confirmations

Fix: 1. Check your email: Ensure that you are checking the correct email account for flight confirmations. Look in your spam or junk folder as we... ⇲

System errors during booking process

Fix: 1. Refresh the page: If you encounter a system error, try refreshing the page or restarting the app to see if the issue resolves itself. 2.... ⇲

Inaccurate itinerary details

Fix: 1. Double-check details: Always verify your itinerary details against the airline's official website or app to ensure accuracy. 2. Contact c... ⇲
 
Payments issue

Hidden charges not disclosed

Fix: 1. Review the booking summary: Before finalizing any booking, carefully review the summary page for any additional fees or charges listed. T... ⇲

Cancellation fees are excessive

Fix: 1. Review cancellation policy: Before booking, read the cancellation policy thoroughly to understand the fees involved. This information is... ⇲

Refund process is slow or nonexistent

Fix: 1. Follow up regularly: If you have requested a refund, follow up regularly via email or phone to check on the status of your request. 2. Ke... ⇲

Lack of transparency in pricing

Fix: 1. Review pricing breakdown: Before finalizing your booking, carefully review the pricing breakdown to identify any additional fees or charg... ⇲
 
Support issue

Customer service is unresponsive

Fix: 1. Use multiple contact methods: If you are not getting a response via one method (like email), try reaching out through another method such... ⇲

Long wait times for customer support

Fix: 1. Call during off-peak hours: Try contacting customer support early in the morning or late in the evening when call volumes may be lower, p... ⇲

Language barriers with customer service representatives

Fix: 1. Use translation tools: If you encounter language barriers, use translation apps or tools to help communicate your issues more clearly. 2.... ⇲

Inability to reach a supervisor

Fix: 1. Ask for a supervisor: When speaking with a customer service representative, politely ask to speak with a supervisor if you feel your issu... ⇲

Poor handling of flight cancellations

Fix: 1. Document everything: Keep a record of all communications regarding your flight cancellation, including dates, times, and names of represe... ⇲
 
Messages issue

Miscommunication regarding flight status

Fix: 1. Verify flight status: Use a reliable flight tracking website or app to check the status of your flight independently. 2. Set up alerts: I... ⇲
 
Customization issue

Limited options for flight changes

Fix: 1. Review change policies: Before booking, read the change policies carefully to understand what options are available for changing flights.... ⇲
 
Glitches issue

justfly.com glitches during booking

Fix: 1. Restart the app: Close the app completely and reopen it to see if the glitch resolves itself. 2. Update the app: Ensure that you are usin... ⇲
 
Settings issue

Confusing cancellation policies

Fix: 1. Read the policy carefully: Before booking, take the time to read the cancellation policy thoroughly to understand the terms and condition... ⇲
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 what users are saying
Good experience
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Bad experience
1.3%

~ from our NLP analysis of 31,452 combined software ratings.

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 Private Data justfly.com collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Search History
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics