fix problems on Frontline Education [iphone]

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Frontline Education
Info:
company: Frontline Technologies Group LLC
: https://help.frontlineeducation.com/hc/en-us/articles/115006775767-Employee-Frontline-Education-Mobile-App
: www.frontlineeducation.com
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Login issue

Users logged out when switching apps

Fix: Ensure that you are not running low on device storage. Go to Settings > General > iPhone Storage and check if you have enough free space. If... ⇲

Facial recognition login issues

Fix: Ensure that facial recognition is enabled for the app. Go to Settings > Face ID & Passcode and check if Frontline Education is listed under... ⇲
 
UI issue

Job details not visible without clicking

Fix: Check if there is an option in the app settings to display job details more prominently. Sometimes, apps have settings that allow you to cus... ⇲

Inability to cancel jobs easily

Fix: Look for a dedicated cancel button on the job details page. If it’s not obvious, try tapping on the job listing to see if there are addition... ⇲

Frontline Education does not highlight new assignments

Fix: Check the app settings to see if there is an option to enable highlighting or notifications for new assignments. This may be found under not... ⇲

Frontline Education does not show end times for jobs

Fix: Check if there is an option in the app settings to display end times. Sometimes, apps have customizable views that can be adjusted. OR As... ⇲
 
Bugs issue

Jobs reappear in the list after rejection

Fix: After rejecting a job, ensure that you are refreshing the job list. Pull down on the job list to refresh it and see if the rejected jobs dis... ⇲
 
Customization issue

No option to customize notification sounds

Fix: Check your device settings by going to Settings > Sounds & Haptics. Here, you can change the notification sound for the entire device, but n... ⇲
 
Compatibility issue

Lack of landscape mode on iPad

Fix: Check if the app has been updated to support landscape mode. Go to the App Store and see if there are any updates available for Frontline Ed... ⇲
 
Notifications issue

Inconsistent job availability notifications

Fix: Ensure that your notification settings are correctly configured in both the app and your device settings. Go to Settings > Notifications > F... ⇲

Notifications sent at inappropriate times

Fix: Check your notification settings in the app and on your device. Go to Settings > Notifications > Frontline Education and adjust the notifica... ⇲

Job alerts delayed compared to other apps

Fix: Ensure that your app is updated to the latest version, as updates may improve notification speed. Check the App Store for any available upda... ⇲
 
Installation issue

Frontline Education requires reinstallation to view new districts

Fix: Try logging out of the app and logging back in to see if that refreshes the district list without needing to reinstall the app. OR If log... ⇲
 
Settings issue

No option to set non-work days in the app

Fix: Check the app settings for any calendar or availability options that may allow you to mark non-work days. This may be under a profile or ava... ⇲

Calendar feature lacks non-work day visibility

Fix: Check if there is an option in the calendar settings to mark non-work days. This may be found under your profile or calendar settings. OR... ⇲
 
Slow issue

Lag when rejecting jobs

Fix: Ensure that your device is updated to the latest iOS version. Go to Settings > General > Software Update and check for updates. OR Try cl... ⇲
 
Freezing issue

Frontline Education freezes on loading screen

Fix: Force close the app and reopen it. Swipe up from the bottom of the screen (or double-click the Home button) and swipe up on the Frontline Ed... ⇲
 
Permissions issue

No access to all district jobs simultaneously

Fix: Check if there is a setting in the app that allows you to view jobs from multiple districts. This may be found under job preferences or sett... ⇲
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 what users are saying
Good experience
92.8%

Bad experience
4.2%

Neutral
2.9%

~ from our NLP analysis of 54,835 combined software ratings.

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 Private Data Frontline Education collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics