fix problems on TVI Player [iphone]

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—— Run into issues on TVI Player? Get help pending when official support gets back to you!

TVI Player
Info:
company: Media Capital Digital, S.A.
: https://tviplayer.iol.pt/
: tviplayer.iol.pt
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Payments issue

High monthly cost for low app quality

Fix: If you find the app's monthly cost too high for the quality provided, consider evaluating your usage. If you only use the app occasionally,... ⇲
 
Freezing issue

TVI Player freezes and requires restart

Fix: If the app frequently freezes, start by clearing the app's cache. Go to Settings > General > iPhone Storage, find TVI Player, and select 'Of... ⇲
 
Ads issue

Long ads before short videos

Fix: Unfortunately, ad lengths are often determined by the app's monetization strategy. However, you can try to minimize the impact by using the... ⇲

Persistent ad makes app unusable

Fix: If an ad is preventing you from using the app, try force-closing the app and reopening it. To do this, swipe up from the bottom of the scree... ⇲
 
Customization issue

Lack of Arabic or English translation

Fix: If the app does not support Arabic or English, check the app settings for any language options. Sometimes, language settings can be adjusted... ⇲
 
Video issue

Black screen when clicking on episodes

Fix: A black screen can indicate a loading issue. First, ensure your internet connection is stable. If it is, try restarting the app. If the prob... ⇲
 
Notifications issue

No notification filter available

Fix: If the app lacks a notification filter, you can manage notifications through your iPhone settings. Go to Settings > Notifications > TVI Play... ⇲
 
Syncing issue

Recorded programs unavailable for days

Fix: If recorded programs are not available, check your internet connection as a poor connection can delay access to recorded content. Ensure tha... ⇲
 
Support issue

No response from app support

Fix: If you are not receiving responses from app support, check the app's FAQ or help section for common issues and solutions. Many times, user f... ⇲
 
Compatibility issue

Content not available in certain countries

Fix: If content is restricted in your country, consider using a VPN service to access the content. A VPN can help you connect to a server in a di... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
52.2%

Bad experience
34.8%

Neutral
13.0%

~ from our NLP analysis of 23 combined software ratings.

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 Private Data TVI Player collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Contact Info
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Diagnostics

  Cost of Subscriptions
  1. TVI Player Internacional: $4.99 Subscrição Mensal TVI Player Internacional
  2. TVI Player Internacional - 12: $42.99 Subscrição Anual TVI Player Internacional
  3. TVI Player Internacional - 6: $29.99 Subscrição Semestral TVI Player Internacional
  4. TVI Player Internacional - 3: $13.99 Subscrição Trimestre TVI Player Internacional