fix problems on Engraver [iphone]

—— Run into issues on Engraver? Get help pending when official support gets back to you!

Engraver

Info:

company: Dongguan Xinjia Laser Technology Co., Ltd

: http://www.dkjxz.com

Chat with our AI-based Engraver Support

🛠️ Common Engraver Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Engraver does not allow any functionality

Fix: First, try restarting the app. Close it completely by swiping it away from the app switcher, then reopen it. If the issue persists, restart... ⇲

missing ability to change font color

Fix: Check the app settings or options menu to see if there is a feature to change font color. Sometimes, this option may be hidden under a 'Text... ⇲

Bugs issue

error when pressing target position

Fix: Ensure that you are pressing the target position correctly. Sometimes, the app may require you to tap and hold or double-tap. Refer to the u... ⇲

machine does not move

Fix: Check the connection between your iPhone and the engraving machine. Ensure that Bluetooth or WiFi is enabled and that the devices are paired... ⇲

Freezing issue

stuck on clearing flash

Fix: If the app is stuck, try force quitting it by swiping it away from the app switcher. After closing the app, restart your iPhone and then reo... ⇲

Customization issue

limited font options

Fix: Explore the app settings to see if there are options to download additional fonts or access a font library. Some apps allow users to add cus... ⇲

Storage issue

cannot save projects

Fix: Ensure that you have sufficient storage space on your iPhone. Go to Settings > General > iPhone Storage to check available space. If storage... ⇲

Network issue

connectivity issues with WiFi

Fix: Check your WiFi connection by going to Settings > WiFi and ensuring you are connected to the correct network. If the connection is weak, try... ⇲