fix problems on A [iphone]

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Afore SURA: Ahorro y Retiro
Info:
company: Sura Mexico
: https://www.suramexico.com/afore/
: www.suramexico.com
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Messages issue

SMS not sent to US phone numbers

Fix: Verify that your phone number is correctly formatted for international SMS. Ensure you include the country code (e.g., +1 for the US) and th... ⇲

No SMS code received for access

Fix: Double-check that your phone number is entered correctly in the app. Ensure that you are in an area with good cellular reception. OR If y... ⇲
 
Permissions issue

Requires tracking of other accounts

Fix: Utilize a password manager to keep track of your various accounts and passwords securely. This can help you manage multiple logins without c... ⇲
 
Syncing issue

A does not update after changing devices

Fix: Ensure that you are logged into the same Apple ID on your new device. This is crucial for syncing app data. Check the app settings to see if... ⇲
 
Slow issue

Slow screen transitions

Fix: Check your device's storage. If your iPhone is low on storage, it can affect app performance. Go to Settings > General > iPhone Storage to s... ⇲
 
Login issue

Frequent login issues

Fix: Ensure that you are using the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to reset... ⇲
 
Network issue

Inability to perform tasks from abroad

Fix: Check if the app has any restrictions on international access. If so, try using a VPN to connect to a server in your home country and see if... ⇲
 
Registration issue

Error during photo registration

Fix: Ensure that you have granted the app permission to access your camera and photos. Go to Settings > Privacy > Camera and make sure the app is... ⇲

CURP not accepted despite being correct

Fix: Verify that you are entering your CURP correctly, including any special characters or formatting. Check for any typos or errors. OR If th... ⇲
 
Camera issue

Error capturing documents

Fix: Make sure the document is well-lit and in focus. Use a flat surface to avoid shadows and ensure the entire document is visible in the frame.... ⇲
 
Updates issue

A constantly updating

Fix: Check your app settings to see if there is an option to limit automatic updates. You may want to turn off automatic updates to control when... ⇲
 
Support issue

No customer support available

Fix: Look for any FAQs or help sections within the app that may provide answers to common issues. This can often be a quick way to find solutions... ⇲
 
Crashes issue

A crashes during registration

Fix: Ensure that your device's operating system is up to date. Go to Settings > General > Software Update to check for any available updates. O... ⇲
 
Account issue

Inconsistent access to account information

Fix: Log out of the app and log back in to refresh your session. This can sometimes resolve issues with accessing account information. OR Chec... ⇲
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 what users are saying
Bad experience
75.5%

Good experience
18.6%

Neutral
5.9%

~ from our NLP analysis of 102 combined software ratings.

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 Private Data A collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location