fix problems on BOS [iphone]

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—— Run into issues on BOS ? Get help pending when official support gets back to you!

BOS Mobile Banking
Info:
company: Bank of Springfield
: https://www.bankwithbos.com/contact-us/
: www.bankwithbos.com
Chat with our AI-based BOS Support
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Account issue

Inability to distinguish between similar account numbers

Fix: To help differentiate between similar account numbers, consider renaming your accounts within the app if the feature is available. Check the... ⇲
 
Payments issue

No option to learn pay off amount for overdraft

Fix: To manage overdraft amounts, regularly check your account balance and transaction history within the app. This will help you keep track of y... ⇲
 
Compatibility issue

Requires latest iOS version

Fix: To ensure compatibility, regularly update your iPhone to the latest iOS version. Go to Settings > General > Software Update and install any... ⇲
 
Login issue

Login issues causing account lockouts

Fix: To avoid lockouts, ensure you are entering the correct username and password. Use the 'Forgot Password' feature if you are unsure of your cr... ⇲

Frequent login failures

Fix: To reduce login failures, ensure your internet connection is stable. Switch between Wi-Fi and cellular data to see if the issue persists.... ⇲
 
Security issue

Touch ID and Face ID not functioning

Fix: If Touch ID or Face ID is not working, first ensure that these features are enabled in the app settings. Go to the app's security settings a... ⇲

Security questions not user-selected

Fix: If you cannot select your own security questions, check if there is an option to update your security settings in the app. Look for a securi... ⇲

Text code required for payment access

Fix: If you find the text code requirement cumbersome, check if there is an option to remember your device for future logins, which may reduce th... ⇲
 
UI issue

BOS layout not optimized for landscape

Fix: If the app does not support landscape mode, try using it in portrait mode for the best experience. Adjust your usage habits accordingly to a... ⇲

More clicks required for usual functions

Fix: Familiarize yourself with the app's layout and shortcuts. Look for any quick access features or favorites that can streamline your usual fun... ⇲
 
Bugs issue

Inconsistent performance with check deposits

Fix: For better performance with check deposits, ensure you are following the app's guidelines for taking photos of checks. Use good lighting and... ⇲
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 what users are saying
Good experience
94.8%

Bad experience
3.3%

Neutral
1.8%

~ from our NLP analysis of 1,626 combined software ratings.

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PSB&T

 Private Data BOS collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics