fix problems on Buona [iphone]

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—— Run into issues on Buona? Get help pending when official support gets back to you!

Buona
Info:
company: Buona
: https://buona.com/loyalty
: www.buona.com
Chat with our AI-based Buona Support
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Payments issue

Order processing errors

Fix: Double-check your order details before finalizing the purchase. Ensure that all information, such as item selection and payment details, is... ⇲

Delivery charges are high

Fix: Check if there are any promotions or discounts available for delivery charges. Sometimes, apps offer free delivery for first-time users or f... ⇲

Buona does not remember payment methods

Fix: Ensure that you have selected the option to save your payment method during the checkout process. If this option is not available, you may n... ⇲
 
Account issue

Inability to track order status

Fix: Check if there is a 'My Orders' or 'Order History' section in the app where you can view the status of your orders. If this feature is missi... ⇲

Rewards program issues

Fix: Review the terms and conditions of the rewards program within the app to ensure you understand how it works. If you believe you are missing... ⇲

Inaccurate order fulfillment

Fix: Before placing an order, double-check your selections to ensure accuracy. If you receive the wrong items, document the issue and take a phot... ⇲

Lack of quality control in orders

Fix: Before finalizing your order, review the items in your cart to ensure they meet your expectations. If you receive an order that does not mee... ⇲
 
Notifications issue

Phantom notification alerts

Fix: Go to your phone's settings, find the Buona app, and check the notification settings. Disable and then re-enable notifications to reset them... ⇲
 
Login issue

No option to log into existing account

Fix: Check if there is a 'Sign In' or 'Log In' option on the app's main screen. If you cannot find it, try uninstalling and reinstalling the app... ⇲
 
UI issue

Difficulties with app navigation

Fix: Take a moment to explore the app's layout and familiarize yourself with the icons and menus. You can also look for a help or FAQ section wit... ⇲

Overwhelming menu options

Fix: Take time to explore the menu options and identify which ones you use most frequently. You can create a mental map of the app to help you na... ⇲

Inability to scan receipts for rewards

Fix: Check if there is a specific section in the app for submitting receipts. If this feature is not available, consider keeping physical copies... ⇲
 
Support issue

Limited customer support options

Fix: Check the app for a 'Help' or 'Support' section that may provide FAQs or troubleshooting tips. This can often resolve common issues without... ⇲
 
Crashes issue

Buona freezes or crashes

Fix: Ensure that your device's operating system and the Buona app are both updated to the latest versions. Updates often fix bugs that can cause... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
93.4%

Bad experience
4.2%

Neutral
2.4%

~ from our NLP analysis of 6,454 combined software ratings.

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BIBIBOP Rewards

 Private Data Buona collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics