fix problems on Drift [iphone]

—— Run into issues on Drift? Get help pending when official support gets back to you!

Drift - Chat & Video

Info:

company: Drift.com, Inc.

: http://docs.drift.com/

: www.drift.com

Chat with our AI-based Drift Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App freezes frequently during conversations

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping Drift off the scr... »»

Inaccurate prospect notifications

Fix: 1. Check your notification settings by going to Settings > Notifications > Drift. Ensure that notifications are enabled and set to your pref... »»

Slow issue

Slow loading times

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if performance improves. 2. Close any other a... »»

Screen issue

Blank screen when opening notifications

Fix: 1. Force close the app and reopen it. 2. Check for any available updates for the app in the App Store and install them. 3. Restart your iPho... »»

UI issue

Difficult to change conversation status

Fix: 1. Familiarize yourself with the app's interface by exploring the settings and help sections. 2. Try tapping and holding on the conversation... »»

Notifications issue

Unreliable notification alerts

Fix: 1. Go to Settings > Notifications > Drift and ensure that all notification settings are enabled. 2. Check if Do Not Disturb is turned on; if... »»

Support issue

Help articles not easily accessible from reply box

Fix: 1. Use the search function within the app to find help articles instead of relying on the reply box. 2. Bookmark the help articles in your b... »»

Loading issue

App fails to load conversations

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if performance improves. 2. Force close the a... »»

Downloads issue

Mobile app forces download instead of using website

Fix: 1. Check if there is an option in the app settings to open links in the browser instead of the app. 2. If you prefer using the website, you... »»

Network issue

High downtime of the app

Fix: 1. Monitor the app's performance and try using it during off-peak hours to see if the downtime improves. 2. Keep the app updated to the late... »»