fix problems on Stash2Go II [iphone]

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—— Run into issues on Stash2Go II? Get help pending when official support gets back to you!

Stash2Go II
Info:
company: Luxx GmbH
: https://www.ravelry.com/groups/stash2go
: wurzelkraut.com
Chat with our AI-based Stash2Go II Support
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Search issue

Ineffective search functionality

Fix: Ensure that you are using specific keywords when searching. Try using different terms or phrases that are closely related to what you are lo... ⇲

Frustrating pattern search experience

Fix: Use specific keywords or filters when searching for patterns to narrow down results and make the search more efficient. OR Consider using... ⇲

Search engine lacks clear exit option

Fix: Try tapping the back button or using gestures to exit the search function. If this does not work, consider restarting the app. OR If the... ⇲
 
UI issue

Continuous scrolling in forums

Fix: Try refreshing the forum page or restarting the app to see if it resolves the continuous scrolling issue. OR If the issue persists, consi... ⇲

Inability to view library or patterns

Fix: Check your internet connection and ensure it is stable, as this may affect your ability to view the library or patterns. OR Try logging o... ⇲
 
Customization issue

No option to favorite patterns

Fix: Check the app settings to see if there is an option to enable favorites or bookmarks for patterns. If not, consider keeping a separate list... ⇲
 
Glitches issue

Glitchy performance

Fix: Close any other apps running in the background to free up memory. Double-tap the home button and swipe up on apps to close them. OR Unins... ⇲
 
Screen issue

Blank screen on app launch

Fix: Force close the app by swiping it away in the app switcher, then reopen it. If the issue continues, restart your iPhone. OR Check for any... ⇲

Green screen upon opening app

Fix: Force close the app and restart your iPhone to see if this resolves the issue. OR Check for updates in the App Store, as a new version ma... ⇲
 
Updates issue

Inability to update yarn stash

Fix: Ensure you are connected to a stable internet connection, as this may affect the ability to update your stash. OR Try logging out of your... ⇲
 
Crashes issue

Stash2Go II crashes when accessing chat forum

Fix: Clear the app cache if possible, or uninstall and reinstall the app to fix any corrupted files that may be causing crashes. OR Try access... ⇲
 
Loading issue

Search results do not load patterns

Fix: Check your internet connection to ensure it is stable. If the connection is weak, try switching to a different network or resetting your Wi-... ⇲
 
Freezing issue

Frozen black screen

Fix: Force close the app and restart your device to see if this resolves the frozen screen issue. OR If the problem persists, uninstall and re... ⇲
 
Bugs issue

Row counters not functioning

Fix: Check the app settings to see if there is an option to enable or reset the row counter feature. OR If the row counter is not functioning,... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
82.6%

Good experience
10.9%

Neutral
6.5%

~ from our NLP analysis of 46 combined software ratings.

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 Private Data Stash2Go II collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Search History
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content

  Cost of Subscriptions
  1. ad removal/ yearly: $7.99 subscription: yearly payment to remove ads
  2. ad removal / month: $1.99 subscription: monthly payment to remove ads