fix problems on HelloFresh [iphone]

​

—— Run into issues on HelloFresh? Get help pending when official support gets back to you!

HelloFresh: Meal Kit Delivery
Info:
company: HelloFresh
: https://www.hellofresh.com/contact/
: www.hellofresh.com
Chat with our AI-based HelloFresh Support
   Hello! How can I assist you?  

characters left:
 
UI issue

Difficult to manage rewards

Fix: To manage your rewards more effectively, regularly check the rewards section in the app. Make a note of any expiration dates for rewards and... ⇲
 
Payments issue

Lack of transparency in pricing

Fix: To better understand the pricing, review your order summary before finalizing your purchase. The app should provide a breakdown of costs, in... ⇲
 
Bugs issue

Inaccurate delivery status

Fix: If you encounter inaccurate delivery statuses, try refreshing the app or logging out and back in to see if the status updates. Additionally,... ⇲
 
Network issue

Delivery issues with third-party service

Fix: If you experience delivery issues, document the problem by taking photos of the delivery and noting the time and date. This information can... ⇲
 
Customization issue

Portion sizes too small

Fix: If you find the portion sizes insufficient, consider supplementing your meals with additional sides or snacks that you can prepare easily. T... ⇲

No option to swap ingredients

Fix: To work around the lack of ingredient swapping, consider customizing your meals by selecting recipes that closely match your preferences. Yo... ⇲

Limited variety in side dishes

Fix: To add variety to your meals, consider preparing your own side dishes using ingredients you have at home. This can help you customize your m... ⇲
 
Crashes issue

HelloFresh crashes or reloads during account management

Fix: If the app crashes, try uninstalling and reinstalling it. This can resolve any bugs or glitches that may be causing the crashes. To do this,... ⇲
 
Video issue

No video instructions for recipes

Fix: If you prefer video instructions, consider searching for HelloFresh recipes on platforms like YouTube. Many users share their cooking experi... ⇲
 
Account issue

Difficult to cancel subscription

Fix: To cancel your subscription, navigate to the account settings in the app. Look for the 'Subscription' or 'Manage Subscription' section and f... ⇲

Confusing navigation for account settings

Fix: To better navigate account settings, take a moment to explore each section methodically. Familiarize yourself with where key features are lo... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
94.3%

Bad experience
3.2%

Neutral
2.5%

~ from our NLP analysis of 198,027 combined software ratings.

 Switch to these Alternatives:
Gousto
Marley Spoon
Dinnerly: Meal Kit
Home Chef: Meal Kit Delivery
Blue Apron: Meal Kits
Chefs Plate: Easy Meal Planner
Green Chef: Healthy Recipes
Hungryroot: Healthy Groceries
Crisp supermarkt
Cherrypick: Plan | Shop | Cook

 Private Data HelloFresh collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics