fix problems on Viewpoint Team [iphone]

—— Run into issues on Viewpoint Team? Get help pending when official support gets back to you!

Viewpoint Team™

Info:

company: Trimble Inc.

: https://support.viewpoint.com/

: viewpoint.com

Chat with our AI-based Viewpoint Team Support

🛠️ Common Viewpoint Team Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

No scroll bar setting

Fix: Unfortunately, if the app does not provide a scroll bar setting, you can try using your finger to swipe up and down on the screen to navigat... ⇲

No search bar for navigating specs

Fix: To navigate specs without a search bar, you can use the 'Find' feature on your iPhone. Tap on the screen and select 'Find on Page' from the... ⇲

Signs out automatically

Fix: Check your app settings to see if there is an option for session timeout or auto-sign out. If so, adjust the settings to extend the timeout... ⇲

Kicks users out constantly

Fix: Check your internet connection. A weak or unstable connection can cause the app to log you out. Try switching between Wi-Fi and cellular dat... ⇲

UI issue

Takes users to sales screen instead of contractor page

Fix: Check if there is a default setting in the app that allows you to set your preferred landing page. If not, try navigating to the contractor... ⇲

Moves items around making navigation difficult

Fix: If items are moving around unexpectedly, check if there is a setting for 'Sort' or 'Arrange' in the app. Adjust these settings to maintain a... ⇲

Poor field document management compared to competitors

Fix: To improve your experience, create a structured folder system within the app to organize documents better. This can help you find what you n... ⇲

Settings issue

Cannot do daily logs unless recurring daily is created

Fix: As a workaround, you can create a recurring daily log entry that you can edit each day. This way, you can quickly access the log and make ne... ⇲

Crashes issue

Viewpoint Team crashes repeatedly

Fix: First, ensure that your app is updated to the latest version. Go to the App Store, search for Viewpoint Team™, and check for updates. If the... ⇲

Crashes after photo upload

Fix: Ensure that the photos you are uploading are not too large. If they are, try resizing them before uploading. You can use the built-in photo... ⇲

Installation issue

Needs uninstall and reinstall to work

Fix: If you find that the app frequently requires reinstallation, check for any available updates in the App Store. Keeping the app updated can h... ⇲

Syncing issue

Slow to sync drawings and pictures

Fix: Ensure that you have a strong internet connection while syncing. If possible, connect to a Wi-Fi network to improve upload speeds. OR If... ⇲

Glitches issue

Glitches when submitting daily logs

Fix: Before submitting, ensure that all required fields are filled out correctly. Sometimes glitches occur due to incomplete information. Double-... ⇲

Glitches when loading app

Fix: Ensure that your device has enough storage space available. Go to Settings > General > iPhone Storage and check for available space. If stor... ⇲

Bugs issue

Deletes work summary

Fix: To prevent losing your work summary, regularly save your progress as you work. If the app has a save feature, use it frequently to avoid dat... ⇲

Automatically changes status to 'In Progress'

Fix: Check the app settings to see if there is an option to lock the status or prevent automatic changes. If not, make a habit of manually checki... ⇲

PDF markups don’t print

Fix: Before printing, ensure that the PDF is fully saved with all markups. Use the 'Export' or 'Save As' feature to create a new version of the P... ⇲

Slow issue

Slow to turn pages

Fix: If the app is slow to turn pages, try closing any other apps running in the background to free up memory. Double-click the home button and s... ⇲