fix problems on CDC [iphone]

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—— Run into issues on CDC? Get help pending when official support gets back to you!

CDC
Info:
company: Centers For Disease Control and Prevention
: https://www.cdc.gov
: www.cdc.gov
Chat with our AI-based CDC Support
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Search issue

Information can be found on other media with more accuracy

Fix: Cross-reference the information you find in the app with reputable sources such as the CDC website or other health organizations to verify a... ⇲

Difficult to find specific information

Fix: Use the search function within the app to enter specific keywords related to the information you are looking for. OR Familiarize yourself... ⇲

Contact tracing tools hard to find

Fix: Use the search feature in the app to look for 'contact tracing' or related terms to locate the tools more easily. OR Explore the app's ma... ⇲
 
Updates issue

Coral coronavirus 19 not listed

Fix: Check for updates to the app in the App Store. Sometimes, new information is added in updates that may not have been available previously.... ⇲

Outdated statistics

Fix: Ensure that the app is updated to the latest version by checking the App Store for any available updates. OR If statistics seem outdated,... ⇲

Slow updates

Fix: Ensure your device has a stable internet connection and check for app updates regularly in the App Store. OR If updates are slow, conside... ⇲

Limited sources and detailed information

Fix: Use the app in conjunction with other reputable health information sources to gather more comprehensive data. OR Explore the app's settin... ⇲

Functionality degraded after update

Fix: Check for any additional updates in the App Store, as developers often release patches to fix issues after major updates. OR If functiona... ⇲
 
Bugs issue

Bugs affecting navigation

Fix: Try restarting the app to see if that resolves any navigation issues. If the problem persists, consider reinstalling the app. OR Clear th... ⇲
 
Freezing issue

CDC freezes

Fix: Force close the app and restart it. If the app continues to freeze, restart your iPhone to clear any temporary glitches. OR Check for upd... ⇲
 
Permissions issue

PDFs locked to the app

Fix: Check if there is an option within the app to export or share the PDF. Look for a share icon or export option in the PDF viewer. OR Take... ⇲

Inability to share PDFs

Fix: Look for a share button within the app when viewing the PDF. If it’s not available, consider using screenshots as a workaround. OR Check... ⇲
 
Network issue

CDC hangs up despite being online

Fix: Check your internet connection and try switching between Wi-Fi and mobile data. Restart the app after switching. OR If the app continues... ⇲
 
Loading issue

Total garbage for loading detection and symptoms check

Fix: Try clearing the app's cache or data if the option is available, or reinstall the app to see if that improves performance. OR Use alterna... ⇲
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 what users are saying
Bad experience
48.9%

Good experience
45.9%

Neutral
5.2%

~ from our NLP analysis of 403 combined software ratings.

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 Private Data CDC collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data