fix problems on Magnolia [iphone]

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Magnolia | Time Well Spent
Info:
company: Discovery Communications
: https://help.magnolia.com
: www.magnolia.com
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Slow issue

Slow loading times for items

Fix: 1. Check your internet connection. Switch between Wi-Fi and cellular data to see if the loading speed improves. 2. Close other apps running... ⇲

Delay when clicking on items

Fix: 1. Close other apps running in the background to free up resources. 2. Ensure your iPhone is running the latest version of iOS by going to... ⇲
 
Search issue

Search feature is hard to locate

Fix: 1. Look for a magnifying glass icon or a search bar at the top of the app interface. If you can't find it, try swiping down on the main scre... ⇲
 
Audio issue

Background sound shuts off unexpectedly

Fix: 1. Check your device's volume settings and ensure that the app is not muted. 2. Look for a 'play' or 'resume' button within the app to rest... ⇲
 
Login issue

Sign-in page fails to load

Fix: 1. Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data. 2. Clear the app's cache by going to Settin... ⇲

Need for 'remember my login' feature

Fix: 1. Check the app settings for an option to enable 'remember my login' or 'keep me signed in'. 2. If this feature is not available, consider... ⇲
 
Playback issue

Inability to resume episodes

Fix: 1. Check if there is a 'Resume' button on the episode page. If not, try navigating back to the episode list and selecting the episode again.... ⇲
 
Downloads issue

No downloadable content option

Fix: 1. Check the app settings to see if there is an option to enable downloads. Some apps require you to enable this feature. 2. Look for a 'Do... ⇲
 
Bugs issue

Bug causing return to top of category after adding to cart

Fix: 1. Try to add items to your cart more slowly, allowing the app to register each action before moving on. 2. Check for app updates that may... ⇲
 
Compatibility issue

Magnolia not optimized for iPad landscape mode

Fix: 1. Try rotating your iPad to see if the app adjusts to landscape mode. Some apps may not support this feature fully. 2. Check the app setti... ⇲
 
Messages issue

Error messages when shopping

Fix: 1. Ensure your internet connection is stable. Switch between Wi-Fi and cellular data to see if the error persists. 2. Clear the app's cache... ⇲
 
UI issue

Inconsistent visibility of features after navigating

Fix: 1. Try restarting the app to refresh the interface. 2. Ensure the app is updated to the latest version, as updates may fix visibility issue... ⇲
 
Permissions issue

Limited access to workshops without prior knowledge

Fix: 1. Explore the app's main menu or help section to find information about available workshops. 2. Look for a 'Workshops' tab or section with... ⇲
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 what users are saying
Good experience
99.0%

Neutral
0.7%

Bad experience
0.3%

~ from our NLP analysis of 39,894 combined software ratings.

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 Private Data Magnolia collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location