fix problems on Long John Silver's [iphone]

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—— Run into issues on Long John Silver's? Get help pending when official support gets back to you!

Long John Silver's
Info:
company: Long John Silver's
: https://www.ljsilvers.com/contact
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Payments issue

Saved payment methods fail

Fix: 1. Re-enter payment information: Go to the app settings, delete the saved payment method, and re-enter your payment details. 2. Check for a... ⇲

Payment processing errors

Fix: 1. Check payment details: Ensure that your payment information is correct and up to date. 2. Try a different payment method: If one method... ⇲

No Apple Pay option

Fix: 1. Check for updates: Ensure the app is updated to the latest version, as Apple Pay support may be added in newer versions. 2. Use an alter... ⇲

Multiple charges for single orders

Fix: 1. Check bank statement: Verify if the charges are indeed duplicates or if they are pending transactions. 2. Use a different payment method... ⇲
 
Bugs issue

Order confirmation displays previous order

Fix: 1. Refresh the app: Close the app completely and reopen it to refresh the order information. 2. Log out and log back in: This can help rese... ⇲

Items cannot be deleted from cart

Fix: 1. Restart the app: Close and reopen the app to see if the issue resolves itself. 2. Try a different method: If tapping the delete button d... ⇲

Long John Silver's does not show current orders

Fix: 1. Refresh the app: Close the app completely and reopen it to refresh the order status. 2. Log out and log back in: This can help reset you... ⇲

Rewards program offers do not apply

Fix: 1. Verify eligibility: Check the terms of the rewards program to ensure your order qualifies for the offer. 2. Re-enter your rewards inform... ⇲

Inability to scan receipts for rewards

Fix: 1. Check app permissions: Go to your iPhone settings, find the Long John Silver's app, and ensure it has permission to access the camera. 2... ⇲

No explicit order confirmation

Fix: 1. Check email: Look for an order confirmation email in your inbox or spam folder. 2. Refresh the app: Close and reopen the app to see if t... ⇲

Inconsistent order visibility

Fix: 1. Refresh the app: Close and reopen the app to refresh the order visibility. 2. Log out and log back in: This can help reset your session... ⇲
 
Customization issue

No option to cancel orders in-app

Fix: 1. Check order status: If the order is still processing, try refreshing the app or logging out and back in to see if the option appears. 2.... ⇲
 
Search issue

Location search is ineffective

Fix: 1. Check location settings: Go to your iPhone settings, select Privacy > Location Services, and ensure that location services are enabled fo... ⇲
 
Support issue

No customer support response

Fix: 1. Check FAQs: Look for answers in the app's FAQ section or on the Long John Silver's website. 2. Use alternative contact methods: If the a... ⇲
 
Freezing issue

Long John Silver's freezes during use

Fix: 1. Restart the app: Close the app completely and reopen it to clear any temporary freezes. 2. Update the app: Go to the App Store and check... ⇲
 
UI issue

Long John Silver's layout is confusing

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout. 2. Check for tutorials: Look for an... ⇲
 
Compatibility issue

Limited store participation in offers

Fix: 1. Check store locations: Verify which stores are participating in the offers by checking the app or website. 2. Use alternative offers: Lo... ⇲
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 what users are saying
Good experience
93.2%

Bad experience
4.4%

Neutral
2.4%

~ from our NLP analysis of 7,959 combined software ratings.

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 Private Data Long John Silver's collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics