fix problems on Boxcryptor [iphone]

—— Run into issues on Boxcryptor? Get help pending when official support gets back to you!

Boxcryptor

Info:

company: Secomba GmbH

: https://support.boxcryptor.com

: www.boxcryptor.com

Chat with our AI-based Boxcryptor Support

🛠️ Common Boxcryptor Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Boxcryptor crashes frequently

Fix: 1. Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. 2. Update... ⇲

Slow performance

Fix: 1. Close any background apps that may be consuming resources. Swipe up from the bottom of the screen and swipe away apps you are not using.... ⇲

Bugs issue

Bugs with photo uploads

Fix: 1. Ensure that you have granted Boxcryptor permission to access your photos. Go to Settings > Privacy > Photos and check if Boxcryptor is al... ⇲

Frequent error messages

Fix: 1. Take note of the specific error messages you are encountering and search for solutions online or in Boxcryptor's help documentation. 2.... ⇲

Compatibility issue

Files integration with iOS Files app is mandatory

Fix: 1. Familiarize yourself with the iOS Files app, as it is designed to work seamlessly with Boxcryptor. You can access your Boxcryptor files t... ⇲

Forced to use the Files app for access

Fix: 1. Familiarize yourself with the iOS Files app, as it is designed to work seamlessly with Boxcryptor. You can access your Boxcryptor files t... ⇲

No support for USB compatible drives

Fix: 1. Use a cloud storage solution that is compatible with Boxcryptor to store your files instead of relying on USB drives. 2. If you need to... ⇲

Limited support for file types

Fix: 1. Check the list of supported file types on Boxcryptor's website to ensure your files are compatible. 2. Convert unsupported file types to... ⇲

Privacy issue

No option to disable recent files visibility

Fix: 1. As a workaround, you can manually clear your recent files by tapping on the 'Recent' tab and selecting 'Clear All' if available. 2. Cons... ⇲

Security issue

Loss of app protection features

Fix: 1. Check the app settings to ensure that all security features are enabled. Go to Settings within Boxcryptor and review the security options... ⇲

Inability to open password protected files

Fix: 1. Ensure that you are entering the correct password for the file. Double-check for any typos or case sensitivity. 2. If the file is encryp... ⇲

Integration with Files app reduces security

Fix: 1. Review the security settings within Boxcryptor to ensure that all available security features are enabled. 2. Use Boxcryptor's own inter... ⇲

Network issue

Server errors when accessing files

Fix: 1. Check your internet connection to ensure it is stable. Try switching between Wi-Fi and cellular data. 2. Restart the Boxcryptor app to r... ⇲

Permissions issue

Limited access to iCloud Drive folders

Fix: 1. Ensure that you have granted Boxcryptor permission to access iCloud Drive. Go to Settings > Privacy > iCloud Drive and check if Boxcrypto... ⇲

Syncing issue