fix problems on Cloud [iphone]

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—— Run into issues on Cloud? Get help pending when official support gets back to you!

Cloud: 1 drive - more storage
Info:
company: V Kontakte OOO
: https://trk.mail.ru/c/mp0wz0
: cloud.mail.ru
Chat with our AI-based Cloud Support
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Settings issue

Cannot change language settings

Fix: 1. Go to your iPhone's Settings > General > Language & Region. Here, you can change the device language, which should reflect in the OneDriv... ⇲
 
Customization issue

Cloud does not sort files by type

Fix: 1. Open the OneDrive app and navigate to the folder where your files are stored. 2. Tap on the 'Sort' option (usually represented by an icon... ⇲
 
Notifications issue

Push notifications are annoying

Fix: 1. Go to your iPhone's Settings > Notifications > OneDrive. Here, you can customize which notifications you want to receive or turn them off... ⇲
 
Uploads issue

Cloud does not work in the background for uploads

Fix: 1. Ensure that background app refresh is enabled. Go to Settings > General > Background App Refresh and make sure it is turned on for OneDri... ⇲

Quality of transferred photos decreases

Fix: 1. Check your upload settings in OneDrive. Go to Settings > Camera Upload and ensure that 'Upload in Original Quality' is selected. 2. If yo... ⇲
 
Account issue

Recovery email/phone not functional

Fix: 1. Check your account settings in the OneDrive app or on the web to ensure your recovery email and phone number are correctly entered. 2. If... ⇲
 
Syncing issue

Duplicate photos uploaded when changing phones

Fix: 1. Before switching phones, ensure that you have cleared the OneDrive app's cache on your old device. Go to Settings > General > iPhone Stor... ⇲
 
Screen issue

Screen colors are overly bright

Fix: 1. Adjust the brightness settings on your iPhone. Go to Settings > Display & Brightness and lower the brightness level. 2. Check if Night Sh... ⇲
 
Freezing issue

Cloud freezes during login process

Fix: 1. Ensure that your app is updated to the latest version. Go to the App Store and check for updates. 2. Restart your iPhone to clear any tem... ⇲
 
Bugs issue

Russian text appears in the app

Fix: 1. Check your device's language settings. Go to Settings > General > Language & Region and ensure your preferred language is set correctly.... ⇲
 
Support issue

Useless customer support

Fix: 1. Utilize online resources such as forums, FAQs, and user guides available on the OneDrive website for troubleshooting tips. 2. Join commun... ⇲
 
Storage issue

Requires email program for storage access

Fix: 1. Ensure that you have a compatible email app installed on your device. If you are using a third-party email app, check its settings to ens... ⇲
 
Privacy issue

Privacy policy not followed

Fix: 1. Review your privacy settings within the OneDrive app. Go to Settings > Privacy and adjust your sharing and data settings as needed. 2. Re... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
94.1%

Bad experience
3.7%

Neutral
2.2%

~ from our NLP analysis of 6,724 combined software ratings.

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 Private Data Cloud collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics
    • Other Data

  Cost of Subscriptions
  1. 64 GB 7 days for free: $0.99 +64 GB for your photos and videos for 7 days
  2. +64 GB (1 month free trial): $1.49 Increase your Cloud storage on 64 GB
  3. 64 GB 7 days for free: $0.99 +64 GB for your photos and videos for 7 days
  4. Cloud 64 GB: $0.99 +64 GB for your photos and videos / 1 month
  5. +32 GB (1 month free trial): $0.99 Increase your Cloud storage on 32 GB
  6. Cloud 64 GB: $0.99 +64 GB for your photos and videos / 1 month
  7. Cloud 64 GB: $0.99 +64 GB for your photos and videos / 1 month
  8. 128 GB 7 days for free: $1.99 +128 GB for your photos and videos for 7 days
  9. Cloud 64 GB: $0.99 +64 GB for your photos and videos / 1 month
  10. Cloud 32 GB: $0.99 +32 GB for your photos and videos / 1 month