fix problems on Reimagine [iphone]

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—— Run into issues on Reimagine? Get help pending when official support gets back to you!

Reimagine: Scan & Enhance Pics
Info:
company: MyHeritage.com
: https://www.myheritage.com/contact-myheritage
Chat with our AI-based Reimagine Support
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UI issue

Photo picker lacks nested directory support

Fix: 1. Manually navigate to the desired photo by using the main directory options available in the photo picker. 2. Consider organizing your pho... ⇲
 
Bugs issue

Errors when scanning photos

Fix: 1. Ensure that the photos you are scanning are well-lit and free of glare. 2. Try scanning photos in smaller batches to reduce processing lo... ⇲

Reimagine adds damage to photos

Fix: 1. Before using the app, create a backup of your original photos to avoid permanent damage. 2. Experiment with different settings or filters... ⇲

Reimagine fails to detect photo damage

Fix: 1. Ensure that the photos you are scanning are clear and not overly damaged, as this can affect detection. 2. Try using the app in different... ⇲

Frequent error messages

Fix: 1. Restart the app and your device to clear temporary glitches. 2. Check for app updates in the App Store and install them. 3. If errors per... ⇲

Colorization results in uneven skin tones

Fix: 1. Manually adjust the color settings within the app after the initial colorization to achieve a more balanced look. 2. Experiment with diff... ⇲
 
Payments issue

Subscription unclear and difficult to cancel

Fix: 1. Go to your iPhone Settings > [Your Name] > Subscriptions to view your active subscriptions. 2. Select the Reimagine subscription and foll... ⇲

Inconsistent performance after payment

Fix: 1. Restart your device to refresh the app's performance. 2. Ensure that you have a stable internet connection, as this can affect app perfor... ⇲

Requires additional subscription cost

Fix: 1. Review the app's features to determine if the additional subscription is necessary for your needs. 2. If you decide not to upgrade, explo... ⇲
 
Support issue

No help menu or instructions

Fix: 1. Look for a tutorial or guide within the app, often found in the settings or help section. 2. Search online for user guides or video tutor... ⇲
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 what users are saying
Good experience
94.8%

Bad experience
4.2%

Neutral
0.9%

~ from our NLP analysis of 330 combined software ratings.

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 Private Data Reimagine collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Annual subscription: $49.99 Annual unlimited access to all features.
  2. Monthly subscription: $7.99 Monthly unlimited access to all features.
  3. Annual subscription: $37.00 Annual unlimited access to all features
  4. Annual subscription: $49.99 Annual unlimited access to all features.
  5. Annual subscription: $37.00 Annual unlimited access to all features