fix problems on GetGo [iphone]

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—— Run into issues on GetGo? Get help pending when official support gets back to you!

GetGo
Info:
company: Giant Eagle, Inc.
: https://account.gianteagle.com/contact
: www.getgocafe.com
Chat with our AI-based GetGo Support
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Freezing issue

GetGo freezes during checkout

Fix: 1. Restart the app: Close the app completely and reopen it. This can resolve temporary glitches causing the freeze. OR 2. Check for updat... ⇲
 
Payments issue

Inability to add card to Apple Wallet

Fix: 1. Check compatibility: Ensure that your card is supported by Apple Wallet. Not all cards can be added. Refer to your card issuer for detail... ⇲

Discounts not applied until after order

Fix: 1. Review discount application: Before finalizing your order, double-check the discount section to ensure it’s applied correctly. OR 2. C... ⇲

Gift card purchases delayed or not received

Fix: 1. Check your email: Look in your spam or junk folder for the gift card email. Sometimes, it may be misdirected. OR 2. Review purchase hi... ⇲
 
UI issue

No visibility of fuel perks expiration

Fix: 1. Check account settings: Log into your account on the GetGo app and navigate to the fuel perks section to see if expiration dates are list... ⇲

GetGo layout is busy and confusing

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand where everything is located. This can help reduce c... ⇲
 
Compatibility issue

Multiple apps for different functions

Fix: 1. Consolidate usage: Identify which functions you use most and focus on those apps. Consider using the main app for essential tasks and lim... ⇲
 
Features issue

Shopping list feature is inadequate

Fix: 1. Use a separate app: Consider using a dedicated shopping list app that integrates with GetGo or allows you to export lists to the app. O... ⇲

No way to save grocery cart for later

Fix: 1. Take a screenshot: If you want to save your cart, take a screenshot of it before exiting the app for reference later. OR 2. Use a note... ⇲

Inability to sort products by value

Fix: 1. Use the search function: Search for specific products and check if sorting options appear in the search results. OR 2. Manually compar... ⇲

No way to cancel orders easily

Fix: 1. Check order status: Go to your order history and see if there’s an option to cancel your order directly from there. OR 2. Document the... ⇲

No option to add groceries to cart throughout the week

Fix: 1. Use a notes app: Keep a running list of groceries you want to add to your cart in a notes app and add them all at once when you’re ready.... ⇲
 
Updates issue

Inconsistent app updates

Fix: 1. Enable automatic updates: Go to Settings > App Store and enable 'App Updates' to ensure you always have the latest version of GetGo. OR... ⇲
 
Customization issue

No option for 'none' in customization

Fix: 1. Use a workaround: If customization options are limited, select the closest option available and note your preferences in the comments sec... ⇲
 
Account issue

Cannot track e-gift card balance

Fix: 1. Check the app settings: Look for a section dedicated to gift cards or e-gift cards where you might find balance information. OR 2. Use... ⇲

No access to purchase history

Fix: 1. Check account settings: Look for a purchase history section in your account settings within the app. OR 2. Keep a manual record: If th... ⇲

Inability to view loaded offers on Advantage card

Fix: 1. Check the app settings: Look for a section dedicated to your Advantage card offers within the app. OR 2. Use the website: If the app d... ⇲
 
Search issue

Search function does not show item location in store

Fix: 1. Use the store map: If available, refer to the store layout or map provided in the app or on the store's website to locate items. OR 2.... ⇲

Inability to filter store locations

Fix: 1. Use the search function: If filtering is not available, try searching for specific store locations directly in the app. OR 2. Check th... ⇲
 
Bugs issue

Scan and save QR code functionality is broken

Fix: 1. Restart the app: Close and reopen the app to see if the QR code functionality resumes working. OR 2. Update the app: Check for any ava... ⇲

Inconsistent inventory listings

Fix: 1. Check back frequently: Inventory can change, so check back regularly for updates on product availability. OR 2. Use the website: Somet... ⇲
 
Settings issue

GetGo does not remember preferred store

Fix: 1. Set your preferred store: Go to the settings or account section of the app and set your preferred store if that option is available. OR... ⇲
 
Support issue

Lack of customer service response

Fix: 1. Use alternative contact methods: If you’re not getting a response via one method, try reaching out through social media or other contact... ⇲
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 what users are saying
Good experience
88.1%

Bad experience
7.9%

Neutral
4.0%

~ from our NLP analysis of 17,285 combined software ratings.

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 Private Data GetGo collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics