fix problems on Cobalt [iphone]

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—— Run into issues on Cobalt ? Get help pending when official support gets back to you!

Cobalt Mobile Banking
Info:
company: SAC FCU
: https://cobaltcu.com/contact-support
: cobaltcu.com
Chat with our AI-based Cobalt Support
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Settings issue

Saved password settings cleared after updates

Fix: 1. Use a Password Manager: Consider using a password manager app to securely store your passwords. This way, you can easily retrieve them if... ⇲
 
Ads issue

Ads interfere with account access

Fix: 1. Check for Ad-Free Options: Some apps offer a premium version that removes ads. Check if Cobalt Mobile Banking has such an option and cons... ⇲
 
Security issue

No Touch ID or passcode access

Fix: 1. Enable Touch ID: Go to Settings > Cobalt Mobile Banking and check if there is an option to enable Touch ID or Face ID. If available, togg... ⇲
 
Compatibility issue

Limited functionality compared to other banking apps

Fix: 1. Explore All Features: Go through the app thoroughly to ensure you are aware of all available features. Sometimes, features are not immedi... ⇲
 
UI issue

Inability to see past transactions easily

Fix: 1. Use Filters: Check if there are filtering options in the transactions section that allow you to view past transactions by date or type. 2... ⇲

Cobalt interface is clunky and difficult to navigate

Fix: 1. Familiarize Yourself with the Layout: Spend some time exploring the app to become familiar with its layout and features. Sometimes, a lit... ⇲
 
Camera issue

Check scan reader fails often

Fix: 1. Ensure Good Lighting: Make sure you are in a well-lit area when using the check scan feature, as poor lighting can affect the scanner's a... ⇲
 
Updates issue

Cobalt down for maintenance frequently

Fix: 1. Check Scheduled Maintenance: Look for any scheduled maintenance notifications on the bank's website or social media to plan your usage ac... ⇲

Continuous update loop issue

Fix: 1. Restart Your Device: Sometimes, a simple restart can resolve update issues. Hold down the power button and slide to power off, then turn... ⇲
 
Account issue

No external account transfers available

Fix: 1. Use Alternative Transfer Methods: If the app does not support external transfers, consider using other methods such as writing a check or... ⇲
 
Support issue

Lack of customer support for password resets

Fix: 1. Use Self-Service Options: Check if there is a self-service password reset option within the app or on the bank's website. Follow the prom... ⇲
 
Features issue

Missing features like check deposit

Fix: 1. Check for Updates: Ensure you have the latest version of the app, as new features may be added in updates. 2. Use Alternative Methods: If... ⇲

No running balance feature

Fix: 1. Manually Track Transactions: Keep a manual record of your transactions to calculate your running balance if the app does not provide this... ⇲
 
Customization issue

Cobalt does not honor dark mode or text size settings

Fix: 1. Check Device Settings: Ensure that dark mode is enabled on your device by going to Settings > Display & Brightness and selecting 'Dark'.... ⇲
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 what users are saying
Good experience
96.5%

Neutral
2.6%

Bad experience
0.9%

~ from our NLP analysis of 1,726 combined software ratings.

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 Private Data Cobalt collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics