fix problems on DPAC [iphone]

—— Run into issues on DPAC? Get help pending when official support gets back to you!

DPAC

Info:

company: Durham Performing Arts, LLC

: https://support.fanthreesixty.com/hc/en-us/requests/new

Chat with our AI-based DPAC Support

🛠️ Common DPAC Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

DPAC is clunky

Fix: Try clearing the app's cache. Go to your iPhone's Settings > General > iPhone Storage > DPAC. Tap on 'Offload App' to clear the cache withou... ⇲

not more effective than website

Fix: If the app is not providing additional functionality, consider using the website for ticket management. Open Safari or your preferred browse... ⇲

Network issue

issues connecting and retrieving tickets

Fix: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persists. If using Wi-Fi, try resta... ⇲

Slow issue

slow to load tickets

Fix: Close other apps running in the background to free up memory. Double-tap the home button (or swipe up from the bottom on newer iPhones) and... ⇲

Syncing issue

difficult to transfer/send tickets

Fix: Check if the app has a built-in ticket transfer feature. If it does, follow the prompts carefully to ensure you are completing the transfer... ⇲

loses tickets and parking pass

Fix: Regularly back up your tickets by taking screenshots or saving them in a secure location. This way, you have a copy if they disappear from t... ⇲

Account issue

unable to find account with payment history

Fix: Double-check that you are logging in with the correct email address associated with your account. If you have multiple accounts, try each on... ⇲

cannot access tickets

Fix: Log out of the app and log back in. This can refresh your session and may resolve access issues. OR If tickets are not showing, try acces... ⇲

login issues

Fix: Reset your password by selecting 'Forgot Password' on the login screen. Follow the instructions sent to your email to create a new password.... ⇲

cannot sign into Ticketmaster account

Fix: Ensure you are using the correct login credentials for your Ticketmaster account. If unsure, reset your password through the Ticketmaster we... ⇲

Bugs issue

DPAC rarely works correctly

Fix: Check for any available updates for the app in the App Store. Keeping the app updated can resolve many bugs and issues. OR Consider using... ⇲

not dependable

Fix: Use the web version for critical tasks until the app becomes more reliable. This can help you avoid issues with ticket access. OR Keep yo... ⇲

Updates issue

no updates since March

Fix: Check the App Store for any recent updates. If none are available, consider using the web version for critical tasks until the app is update... ⇲

Support issue

customer service unhelpful

Fix: Document your issues clearly and try reaching out again, providing specific details about your problem. This can help customer service assis... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

60.0%

Good experience

26.7%

Neutral

13.3%

~ from our NLP analysis of 15 combined software ratings.

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Private Data DPAC collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics