fix problems on TextUs [iphone]

—— Run into issues on TextUs? Get help pending when official support gets back to you!

TextUs

Info:

company: Text Us Services, Inc

: https://textus.com/help-center/

: textus.com

Chat with our AI-based TextUs Support

🛠️ Common TextUs Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

TextUs is glitchy

Fix: 1. Clear the app cache: Go to your iPhone Settings > General > iPhone Storage > TextUs. Tap on 'Offload App' to clear the cache without dele... ⇲

requires refreshing to see new messages

Fix: 1. Enable background app refresh: Go to Settings > General > Background App Refresh and ensure it is enabled for TextUs. This allows the app... ⇲

Account issue

password reset links not sent

Fix: 1. Check spam/junk folder: Sometimes, password reset emails can end up in the spam folder. Make sure to check there. OR 2. Ensure correct... ⇲

randomly logs out users

Fix: 1. Check for app updates: Ensure you have the latest version of TextUs, as updates often fix bugs related to user sessions. OR 2. Avoid s... ⇲

forgot password button does not work

Fix: 1. Try a different browser: If the app redirects to a browser for password reset, try using a different browser or clearing the cache of you... ⇲

login prompts are unresponsive

Fix: 1. Force close the app: Double-tap the Home button (or swipe up from the bottom of the screen on newer iPhones) and swipe up on the TextUs a... ⇲

login process redirects to browser

Fix: 1. Clear browser cache: If the app is redirecting to a browser, clear your Safari cache by going to Settings > Safari > Clear History and We... ⇲

Crashes issue

TextUs crashes frequently

Fix: 1. Update iOS: Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. O... ⇲

Support issue

slow customer support response

Fix: 1. Use in-app support: If available, use the in-app support feature to submit your queries, as it may be prioritized over email. OR 2. Ch... ⇲

UI issue

inability to close conversations

Fix: 1. Swipe left on the conversation: In the conversation list, try swiping left on the conversation you want to close. This may reveal a delet... ⇲

Registration issue

difficult to create new account

Fix: 1. Ensure all fields are filled correctly: Double-check that you are entering all required information accurately and that your password mee... ⇲

Messages issue

unreliable messaging

Fix: 1. Check network connection: Ensure you have a strong internet connection, as poor connectivity can affect message delivery. OR 2. Restar... ⇲

Bugs issue

functional issues on mobile app

Fix: 1. Update the app: Regularly check for updates in the App Store to ensure you have the latest features and bug fixes. OR 2. Reboot your d... ⇲

Notifications issue

notifications are inconsistent

Fix: 1. Check notification settings: Go to Settings > Notifications > TextUs and ensure that notifications are enabled and set to your preference... ⇲