fix problems on Octopus Energy [iphone]

—— Run into issues on Octopus Energy? Get help pending when official support gets back to you!

Octopus Energy

Info:

company: Octopus Energy

: https://octopusenergy.com/faqs

: octopusenergy.com

Chat with our AI-based Octopus Energy Support

🛠️ Common Octopus Energy Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Octopus Energy keeps crashing

Fix: 1. Restart your iPhone: Press and hold the power button until you see the slider, then slide to power off. After the device is off, press an... ⇲

No sign out option

Fix: 1. Use the app settings: Open the Octopus Energy app, go to the settings menu (usually represented by a gear icon), and look for an option t... ⇲

Payments issue

Delayed account credit refund

Fix: 1. Check transaction history: Open the app and navigate to your account or billing section to review your transaction history. Ensure that t... ⇲

UI issue

Difficult to read pricing display

Fix: 1. Zoom in: Use the pinch-to-zoom gesture on your iPhone to enlarge the pricing display. This can help make the text more readable. 2. Adju... ⇲

Unable to hide keyboard

Fix: 1. Tap outside the keyboard: Try tapping on a blank area of the screen outside the keyboard to see if it dismisses. This is a common method... ⇲

Updates issue

Missing features after update

Fix: 1. Check for feature announcements: After an update, sometimes features are moved or renamed. Check the app’s update notes in the App Store... ⇲

Security issue

Frequent logouts for security reasons

Fix: 1. Check your internet connection: Ensure that you have a stable internet connection. Frequent disconnections can cause the app to log you o... ⇲

Crashes issue

Octopus Energy crashes daily

Fix: 1. Free up storage space: Go to Settings > General > iPhone Storage and check if you have enough free space. If storage is low, delete unnec... ⇲

Octopus Energy won't stay open

Fix: 1. Check for updates: Make sure the app is updated to the latest version by going to the App Store and checking for updates. Developers ofte... ⇲

Settings issue

No link to add devices

Fix: 1. Check the app settings: Open the app and navigate to the settings or devices section to see if there’s an option to add devices. Sometime... ⇲