fix problems on TrackView [iphone]

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—— Run into issues on TrackView? Get help pending when official support gets back to you!

TrackView - Find My Phone
Info:
company: Cybrook Inc.
: http://trackview.net/faq.html
: www.trackview.net
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Privacy issue

Tracking icon visible on monitored device

Fix: 1. Open the TrackView app on the monitored device. 2. Go to Settings and look for an option to hide the tracking icon. If available, enable... ⇲

Monitoring app icon visible on target device

Fix: 1. Open the TrackView app on the monitored device and check if there is an option to hide the icon. If available, enable it. 2. If not, cons... ⇲
 
Crashes issue

TrackView crashes frequently

Fix: 1. Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. 2. Delete... ⇲
 
Payments issue

No refund for faulty app

Fix: 1. Review the App Store's refund policy. If you believe you are eligible for a refund, go to the App Store, find your purchase history, and... ⇲
 
Syncing issue

Restoring purchase issues on linked devices

Fix: 1. Ensure that you are logged into the same Apple ID on all devices. Go to Settings > [Your Name] to check. 2. Open the TrackView app on the... ⇲
 
Video issue

Choppy video after update

Fix: 1. Check your internet connection. A slow or unstable connection can cause video streaming issues. Switch between Wi-Fi and cellular data to... ⇲
 
Permissions issue

Requires monitored device to accept incoming calls

Fix: 1. Inform the user of the monitored device that they need to accept calls for the app to function properly. 2. If this is a significant issu... ⇲
 
Bugs issue

Not a real-time tracker

Fix: 1. Check the app settings to see if there is an option to enable real-time tracking. 2. Ensure that both devices have a stable internet conn... ⇲
 
Battery issue

Battery drain on monitored device

Fix: 1. Go to Settings > Battery on the monitored device to see which apps are consuming the most battery. 2. Adjust the app settings to reduce i... ⇲
 
Compatibility issue

Limited functionality on iOS devices

Fix: 1. Check the app's documentation or website for a list of features available on iOS. 2. If certain features are missing, look for alternativ... ⇲
 
Updates issue

Cannot connect after latest update

Fix: 1. Restart both the monitoring and monitored devices to refresh their connections. 2. Check for any new updates for the app in the App Store... ⇲

Devices do not show up after update

Fix: 1. Ensure that both devices are logged into the same account and that the app is updated on both. 2. Restart both devices to refresh their c... ⇲
 
Search issue

Useless for finding devices without phone number

Fix: 1. If the app requires a phone number for tracking, consider using a different tracking app that does not have this limitation. 2. Explore a... ⇲
 
Loading issue

TrackView fails to load on multiple devices

Fix: 1. Ensure that all devices are running compatible versions of iOS. Check for updates in Settings > General > Software Update. 2. Delete the... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
73.0%

Bad experience
20.7%

Neutral
6.3%

~ from our NLP analysis of 667 combined software ratings.

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 Private Data TrackView collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Platinum Plan: $19.99 Platinum Plan
  2. Titanium Plan: $6.99 Access up to 25 devices.
  3. Silver Plan: $2.99 Silver Plan gives you access to up to 5 devices.
  4. Gold Plan: $4.99 Gold Plan gives you access to up to 20 devices.
  5. Titanium Plan: $55.99 Access up to 25 devices.
  6. Titanium Plan: $9.99 Access up to 25 devices.
  7. Gold Plan: $5.99 Gold Plan gives you access to up to 20 device
  8. Titanium Plan: $79.99 Access up to 25 devices.
  9. Platinum Plan: $159.99 Platinum Plan
  10. Silver Plan: $23.99 Silver Plan gives you access to up to 5 devices.