fix problems on Magic Piano [iphone]

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—— Run into issues on Magic Piano? Get help pending when official support gets back to you!

Magic Piano: game by Smule
Info:
company: Smule
: http://magicpiano.smule.com
: magicpiano.smule.com
Chat with our AI-based Magic Piano Support
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Syncing issue

Latency issues cause notes to desynchronize

Fix: Adjust your device's settings. Go to Settings > Accessibility > Motion and turn off 'Reduce Motion' to see if it improves latency. OR Ens... ⇲
 
Audio issue

Songs cut off during previews

Fix: Restart the app. Sometimes, simply closing and reopening the app can resolve temporary glitches that cause song previews to cut off. OR C... ⇲
 
Gameplay issue

Difficulty in earning in-game currency (smoola)

Fix: Participate in daily challenges or events that offer smoola as rewards. Check the game’s event section regularly for opportunities to earn m... ⇲

Difficulty in hitting multiple notes simultaneously

Fix: Practice in the training mode if available. This can help improve your timing and coordination for hitting multiple notes. OR Adjust the... ⇲
 
Downloads issue

Songs purchased may not appear in library

Fix: Log out and log back into your account. This can refresh your library and may help in retrieving purchased songs. Go to Settings in the app... ⇲
 
Uploads issue

Inability to preview and publish user-created levels

Fix: Ensure you are logged into your account. Sometimes, being logged out can restrict access to certain features. Check your account status in t... ⇲
 
Glitches issue

Glitches cause songs to be unplayable

Fix: Clear the app cache. Go to Settings > General > iPhone Storage, find Magic Piano, and select 'Offload App' to clear temporary files without... ⇲
 
Payments issue

Limited access to songs without subscription

Fix: Take advantage of free trials or promotional offers if available. Check the app for any current promotions that allow temporary access to pr... ⇲
 
Ads issue

Inconsistent rewards for watching ads

Fix: Try restarting the app after watching an ad to ensure that rewards are properly credited. Sometimes, the app needs a refresh to register the... ⇲

Repetitive ads lead to frustration

Fix: Consider using the ad-free version of the app if available, which can provide a more enjoyable experience without interruptions. OR Play... ⇲
 
Loading issue

Long loading times when opening the app

Fix: Close other apps running in the background to free up memory. This can help improve loading times for Magic Piano. OR Restart your device... ⇲
 
Support issue

Customer support responses are unhelpful

Fix: Check the app's FAQ or help section for common issues and solutions. Many times, you can find answers without needing to contact support.... ⇲
 
Updates issue

Level cap has not been updated for years

Fix: Engage with community events or challenges that may offer temporary increases in level caps or special rewards. OR Focus on completing ex... ⇲
 
Crashes issue

Game crashes or freezes during use

Fix: Ensure your device's software is up to date. Go to Settings > General > Software Update and install any available updates. OR Free up sto... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
58.4%

Bad experience
31.6%

Neutral
10.0%

~ from our NLP analysis of 19,229 combined software ratings.

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 Private Data Magic Piano collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • User Content
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. All Access Pass: $2.99 Get unlimited ad-free access to ALL songs and instruments!
  2. All Access Pass: $2.99 Unlimited access to ALL songs and instruments! New songs are being released constantly.
  3. All Access Pass: $7.99 Get unlimited ad-free access to ALL songs and instruments!
  4. All Access Pass: $9.99 Get unlimited ad-free access to ALL songs and
  5. Starter Smoola Pack: $2.99 Starter Smoola Pack
  6. All Access Pass: $7.99 Get unlimited ad-free access to ALL songs and instruments!
  7. All Access Pass: $7.99 Unlimited access to ALL songs and instruments! New songs are being released constantly.
  8. Small Smoola Pack: $4.99 Small Smoola Pack
  9. Mini Smoola Pack: $1.99 Mini Smoola Pack
  10. All Access Pass: $7.99 Get unlimited ad-free access to ALL songs and instruments!