fix problems on FastVPN [iphone]

—— Run into issues on FastVPN ? Get help pending when official support gets back to you!

FastVPN by Namecheap

Info:

company: Namecheap, Inc

: https://www.namecheap.com/support/live-chat

Chat with our AI-based FastVPN Support

🛠️ Common FastVPN Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

FastVPN frequently logs out

Fix: Check your device settings to ensure that the FastVPN app is allowed to run in the background. Go to Settings > General > Background App Ref... ⇲

Requires re-authentication upon launch

Fix: Ensure that you are using the latest version of the app. Go to the App Store, check for updates, and install any available updates for FastV... ⇲

Crashes issue

Crashes when connecting

Fix: Clear the app's cache. Go to Settings > FastVPN and look for an option to clear cache or data. This can help resolve issues that cause the a... ⇲

Network issue

VPN connection drops often

Fix: Change the VPN protocol in the app settings. Go to the FastVPN app, navigate to settings, and try switching between different protocols (lik... ⇲

Inaccurate IP location

Fix: Try connecting to different servers to see if the IP location accuracy improves. Sometimes, specific servers may provide better location acc... ⇲

VPN error messages

Fix: Restart the app and try connecting again. This can resolve temporary issues that may cause error messages. OR Check for any updates to th... ⇲

Settings issue

No auto-connect feature

Fix: Set a reminder to manually connect to the VPN whenever you start your device or open the app. While this is not an ideal solution, it can he... ⇲

FastVPN does not save VPN profile settings

Fix: Ensure that you are saving your settings before exiting the app. Look for a 'Save' button or similar option in the settings menu. OR Rein... ⇲

No temporary disconnect option

Fix: Manually disconnect from the VPN when you need to access local content, and reconnect when needed. This is a workaround until a temporary di... ⇲

Security issue

No kill switch

Fix: Manually monitor your connection and disconnect from the internet if the VPN drops. This is a workaround to prevent data leaks until a kill... ⇲

UI issue

FastVPN does not support landscape mode

Fix: Use the app in portrait mode as intended. While this is not a solution, it is a temporary workaround until the feature is added in future up... ⇲

Compatibility issue

Limited server selection

Fix: Manually switch between available servers in the app to find the best connection. This can help improve your experience even with limited op... ⇲

Inconsistent performance across devices

Fix: Ensure that all devices are running the latest version of the FastVPN app. Go to the App Store on each device and check for updates. OR C... ⇲

FastVPN does not function with certain websites

Fix: Try switching to a different server in the FastVPN app. Some servers may have better compatibility with specific websites. OR Clear your... ⇲

Slow issue

Slow connection speeds

Fix: Switch to a server that is geographically closer to your location. This can often improve connection speeds significantly. OR Disconnect... ⇲

Account issue

Difficult cancellation process

Fix: Log into your Namecheap account through a web browser, navigate to the subscriptions section, and follow the prompts to cancel your FastVPN... ⇲

FastVPN displays subscription expired error despite active subscription

Fix: Log out of the app and log back in to refresh your account status. This can sometimes resolve display errors related to subscriptions. OR... ⇲

Support issue

Customer support is unresponsive

Fix: Check the app for any FAQs or help sections that may provide answers to common issues. This can save you time while waiting for a response f... ⇲

FastVPN continuously signs out

Fix: Check your device's battery optimization settings. Go to Settings > Battery and ensure that FastVPN is not restricted from running in the ba... ⇲

Privacy issue

Requires excessive personal information for verification

Fix: Review the information you are providing and see if there are any optional fields that can be left blank. Only provide the necessary informa... ⇲

Payments issue

Auto-renewal issues

Fix: Log into your Namecheap account and navigate to the subscriptions section to manage your auto-renewal settings. You can disable auto-renewal... ⇲