fix problems on Arculus Wallet [iphone]

—— Run into issues on Arculus Wallet? Get help pending when official support gets back to you!

Arculus Wallet

Info:

company: Arculus Holdings

: https://support.arculus.co/hc/en-us

: www.arculus.co

Chat with our AI-based Arculus Wallet Support

🛠️ Common Arculus Wallet Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Arculus Wallet occasionally fails to detect the card

Fix: 1. Ensure that your iPhone's Bluetooth is turned on and that the Arculus card is within range. 2. Restart the Arculus Wallet app by double-t... ⇲

High fees for buying and selling

Fix: 1. Review the fee structure in the app under the 'Buy/Sell' section to understand the costs involved. 2. Consider using alternative platform... ⇲

Compatibility issue

Limited cryptocurrency options

Fix: 1. Check the app for any updates regarding new cryptocurrency options being added. This information is often found in the app's news or upda... ⇲

No support for certain major cryptocurrencies

Fix: 1. Check the app for any updates regarding new cryptocurrency support. 2. If you need to hold unsupported cryptocurrencies, consider using a... ⇲

Features issue

No ability to export transaction history for tax purposes

Fix: 1. Manually track your transactions by taking screenshots of your transaction history within the app. 2. Use a spreadsheet to log your trans... ⇲

Inability to swap among a wide range of coins

Fix: 1. Use a third-party exchange or DEX to swap your coins and then transfer them back to your Arculus Wallet. 2. Check if the app has any upda... ⇲

Security issue

Face ID not consistently prompted

Fix: 1. Go to Settings > Face ID & Passcode on your iPhone and ensure that Face ID is set up correctly for the Arculus Wallet app. 2. Restart the... ⇲

Slow issue

Loading times can be slow

Fix: 1. Ensure that your iPhone has enough storage space available. Go to Settings > General > iPhone Storage to check. If storage is low, delete... ⇲

Bugs issue

Arculus Wallet sometimes shows zero balance temporarily

Fix: 1. Refresh the app by pulling down on the screen to reload your balance. 2. Check your internet connection to ensure it is stable, as a poor... ⇲

Inconsistent address changes for transactions

Fix: 1. Double-check the address you are using for transactions to ensure it is correct. 2. If you notice an address change, verify it within the... ⇲

Network issue

Issues with connecting to the app

Fix: 1. Ensure that your internet connection is stable. Try switching between Wi-Fi and cellular data to see if the issue persists. 2. Restart yo... ⇲

Permissions issue

Some tokens are locked and cannot be moved

Fix: 1. Review the terms and conditions of the tokens to understand why they are locked. Some tokens may have specific lock-up periods. 2. If the... ⇲

Freezing issue

Arculus Wallet freezes or shows a black screen after updates

Fix: 1. Force close the app by swiping it away in the app switcher and then reopen it. 2. Restart your iPhone to clear any temporary glitches tha... ⇲

Support issue