fix problems on Free People [iphone]

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—— Run into issues on Free People? Get help pending when official support gets back to you!

Free People
Info:
company: Free People
: https://www.freepeople.com/contact/
: www.freepeople.com
Chat with our AI-based Free People Support
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Payments issue

Afterpay not functioning

Fix: 1. Ensure that Afterpay is available in your region and that you have a valid Afterpay account. 2. Check if your app is updated to the late... ⇲

Difficulty in using e-cards

Fix: 1. Ensure you are entering the e-card code correctly, as it is case-sensitive. 2. Check the expiration date of the e-card to ensure it is s... ⇲
 
Notifications issue

Order cancellation notifications

Fix: 1. Check your notification settings for the Free People app. Go to Settings > Notifications > Free People and ensure that notifications are... ⇲

Delivery notifications not sent

Fix: 1. Check your notification settings for the Free People app. Go to Settings > Notifications > Free People and ensure that notifications are... ⇲
 
Bugs issue

Inconsistent order processing

Fix: 1. Check your internet connection to ensure it is stable. A weak connection can lead to processing issues. 2. Ensure that your app is updat... ⇲

Items disappearing from cart

Fix: 1. Ensure that you are logged into your account before adding items to your cart. This can help save your cart items. 2. Check your interne... ⇲
 
UI issue

Limited review character count

Fix: 1. When writing a review, focus on the most important points you want to convey. Use bullet points or short sentences to express your though... ⇲

Confusing website layout

Fix: 1. Familiarize yourself with the website layout by exploring different sections. Use the search bar to find specific items quickly. 2. If y... ⇲

Inadequate size representation

Fix: 1. Check the size guide provided on the product page before making a purchase. This can help you choose the right size. 2. Read customer re... ⇲
 
Support issue

Automated customer service responses

Fix: 1. When contacting customer service, be specific in your inquiry. Use clear language and provide all necessary details to help them understa... ⇲
 
Quality issue

Poor quality control on products

Fix: 1. Before purchasing, check product reviews and ratings to gauge quality. Look for reviews that mention quality issues. 2. If you receive a... ⇲
 
Delivery issue

Delivery service issues

Fix: 1. Check the delivery options available at checkout to ensure you select the best option for your needs. 2. Track your order using the trac... ⇲
 
Processing issue

Returns processing delays

Fix: 1. Ensure you follow the return instructions provided in your order confirmation email. This can help expedite the process. 2. Keep a recor... ⇲
 
Tracking issue

Lack of proper tracking information

Fix: 1. After placing an order, check your email for a confirmation that includes tracking information. If you do not receive it, check your spam... ⇲
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 what users are saying
Good experience
98.4%

Bad experience
0.8%

Neutral
0.8%

~ from our NLP analysis of 244,241 combined software ratings.

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 Private Data Free People collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Search History
    • Usage Data
    • Diagnostics