fix problems on Care.com Caregiver [iphone]

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Care.com Caregiver: Find Jobs
Info:
company: Care.com, Inc.
: http://www.care.com/help-faqs-p1009.html
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Messages issue

Error messages displayed often

Fix: 1. Check for app updates in the App Store. Open the App Store, tap on your profile icon, and scroll to see if Care.com has an update availab... ⇲

Messages not loading

Fix: 1. Check your internet connection to ensure you have a stable connection. 2. Close the app completely and reopen it to refresh the messagin... ⇲

Inability to communicate with clients before accepting jobs

Fix: 1. Use the app's messaging feature to ask questions about the job before accepting. 2. If the messaging feature is not working, consider re... ⇲
 
Payments issue

High fees for instant bookings

Fix: 1. Review the fee structure in the app settings or on the website to understand what you are being charged for. 2. Consider using standard... ⇲

Charges caregivers for using the app

Fix: 1. Review the subscription options available in the app. Go to Settings > Account to see if there are different tiers that may offer better... ⇲

Lack of transparency in fee structure

Fix: 1. Review the fee structure in the app settings or on the website to understand what you are being charged for. 2. Keep track of your earni... ⇲
 
Loading issue

Long wait times for job confirmations

Fix: 1. Regularly check the app for updates on job status instead of relying solely on notifications. 2. If you have multiple job applications,... ⇲
 
Reviews issue

Inability to review families

Fix: 1. Keep a personal record of your experiences with families to help you remember details for future reference. 2. Use the app's feedback fe... ⇲

Unfair reviews from clients

Fix: 1. Document your interactions with clients to have a record in case you need to dispute a review. 2. Respond professionally to reviews with... ⇲
 
Customization issue

Profile editing issues

Fix: 1. Ensure you are using the latest version of the app. Check for updates in the App Store. 2. Log out of your account and log back in to re... ⇲

No option to save or like job posts

Fix: 1. Keep a personal list of job postings you are interested in by taking screenshots or writing them down. 2. Use the app's search feature t... ⇲

No option for non-binary gender identification

Fix: 1. Use the closest available option in the app and include a note in your profile to clarify your identity. 2. Engage with other users in f... ⇲
 
Registration issue

Account creation problems

Fix: 1. Double-check that you are entering all required information correctly, including email and password. 2. Clear the app's cache by going t... ⇲
 
Support issue

Lack of customer support

Fix: 1. Check the app for a help or FAQ section that may address common issues. 2. Use the app's community forums or social media pages to seek... ⇲

No option for caregivers to report abusive clients

Fix: 1. Document any abusive behavior and keep a record of interactions with the client. 2. Use the app's feedback feature to report your experi... ⇲

Automated responses from support

Fix: 1. Be specific in your inquiries to increase the chances of receiving a helpful response. 2. Document your issues clearly and concisely to... ⇲

No option to contact customer service without a premium membership

Fix: 1. Use the app's help or FAQ section to find answers to common questions. 2. Engage with other users in forums or social media to seek advi... ⇲
 
Verification issue

Inaccessible verification process

Fix: 1. Ensure you are following all steps outlined in the verification process carefully. 2. Check your email for any verification links or ins... ⇲
 
Updates issue

Job postings remain active despite filled positions

Fix: 1. Regularly check the app for updates on job postings and apply promptly to avoid confusion. 2. If you notice a job posting that is filled... ⇲

Frequent app updates introduce new bugs

Fix: 1. Before updating, check the update notes in the App Store to see if other users have reported issues. 2. If you encounter bugs after an u... ⇲
 
Availability issue

Inconsistent job availability

Fix: 1. Set up alerts for new job postings in your preferred categories to stay updated. 2. Regularly check the app at different times of the da... ⇲
 
Settings issue

Difficulty in setting and saving availability

Fix: 1. Ensure you are using the latest version of the app. Check for updates in the App Store. 2. Try logging out and back into your account to... ⇲

Auto-adjusting rates causes confusion

Fix: 1. Familiarize yourself with the app's pricing structure and how rates are calculated. 2. Set your rates manually if possible, and communic... ⇲
 
Notifications issue

Notifications not working properly

Fix: 1. Check your notification settings for the Care.com app in Settings > Notifications > Care.com and ensure they are enabled. 2. Restart you... ⇲
 
Account issue

Inability to access job details after accepting

Fix: 1. Check your notifications or messages for any updates regarding the job details. 2. Log out of the app and log back in to refresh your ac... ⇲
 
Syncing issue

Profile information not updating correctly

Fix: 1. Ensure you are using the latest version of the app. Check for updates in the App Store. 2. Log out of your account and log back in to re... ⇲
 
Ads issue

Inability to dismiss job ads easily

Fix: 1. Use the app's filters to narrow down job postings to those that interest you. 2. Regularly check and clear out job postings that you are... ⇲
 
UI issue

Job details not displaying correctly

Fix: 1. Refresh the app by closing it completely and reopening it. 2. Check your internet connection to ensure you have a stable connection. 3.... ⇲
 
Login issue

Frequent logouts from the app

Fix: 1. Ensure you are using the latest version of the app. Check for updates in the App Store. 2. Clear the app's cache by going to Settings >... ⇲
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 what users are saying
Good experience
88.4%

Bad experience
7.9%

Neutral
3.7%

~ from our NLP analysis of 98,048 combined software ratings.

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 Private Data Care.com Caregiver collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Background Screening Fee: $14.99 Fee for annual background screening
  2. Caregiver Membership: $19.99 Access to premium features for caregivers
  3. Caregiver Membership: $44.99 Access to premium features for caregivers
  4. Caregiver Membership: $59.99 Access to premium features for caregivers
  5. Caregiver Membership: $8.99 Access to Premium features for caregivers
  6. Safety Screening: $24.99 Apply to all jobs, respond to families
  7. Safety Screening: $49.99 Apply to all jobs, respond to families