fix problems on Carly [iphone]

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—— Run into issues on Carly ? Get help pending when official support gets back to you!

Carly — OBD2 car scanner
Info:
company: Carly Solutions GmbH Co KG
: https://support.mycarly.com/hc/en-us
: www.mycarly.com
Chat with our AI-based Carly Support
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Slow issue
Slow code reading and clearing

Fix: 1. Ensure that your OBD2 adapter is fully charged and functioning properly. A low battery can slow down performance. 2. Close any other app... ⇲
 
Compatibility issue
Limited support for older models

Fix: 1. Check the Carly website or user manual for a list of supported vehicles. If your vehicle is not listed, it may not be compatible. 2. Con... ⇲
Limited functionality for certain vehicles

Fix: 1. Check the Carly website for a list of supported vehicles and their functionalities. 2. If your vehicle is not fully supported, consider... ⇲
 
Payments issue
Confusing subscription pricing

Fix: 1. Review the subscription options directly in the app or on the Carly website to understand what each tier offers. 2. Take notes on the fe... ⇲
No refund for return shipping

Fix: 1. Review the return policy on the Carly website to understand the terms. 2. If you are unsatisfied with the product, consider reselling it... ⇲
Subscription model perceived as predatory

Fix: 1. Evaluate your usage of the app and determine if a subscription is necessary for your needs. If not, consider using the app only when need... ⇲
 
Customization issue
Lack of complex programming features

Fix: 1. Familiarize yourself with the features available in your current subscription tier. Some advanced features may only be available in highe... ⇲
 
Network issue
Difficulties connecting to the adapter

Fix: 1. Ensure that Bluetooth is enabled on your iPhone and that the OBD2 adapter is powered on. 2. Forget the adapter in your Bluetooth setting... ⇲
 
Support issue
Poor customer service response times

Fix: 1. Check the FAQ section on the Carly website for common issues and solutions. 2. Use the app's support feature to submit a ticket, ensurin... ⇲
 
Ads issue
Misleading feature availability

Fix: 1. Before purchasing, carefully read the feature list on the Carly website to ensure it meets your needs. 2. If you find discrepancies, doc... ⇲
 
Updates issue
Frequent updates required

Fix: 1. Enable automatic updates for the Carly app by going to Settings > App Store and toggling on 'App Updates'. 2. Regularly check for update... ⇲
 
Bugs issue
Adapter fails after short usage

Fix: 1. Ensure that the adapter is being used within its specified temperature and humidity ranges to avoid damage. 2. Check the warranty inform... ⇲
 
Performance issue
Inconsistent app performance

Fix: 1. Close all background apps to free up memory and improve performance. 2. Regularly clear the app cache by going to Settings > General > i... ⇲
 
Settings issue
Vague instructions for use

Fix: 1. Refer to the user manual or help section within the app for guidance on specific features. 2. Search for tutorial videos on platforms li... ⇲
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 what users are saying
Good experience
92.2%

Bad experience
6.2%

Neutral
1.6%

~ from our NLP analysis of 9,278 combined software ratings.

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 Private Data Carly collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Carly for BMW Full-Version: $59.99 Unlocks All Functions
  2. BMW and Mini: $63.99 Access to functions for BMW and Mini
  3. All Brands: $82.99 Access to functions for all brands
  4. Smart Mechanic: $35.99 Access to Smart Mechanic for BMW & Mini
  5. All Brands + Smart Mechanic: $118.99 Access to all brands and Smart Mechanic
  6. BMW and Mini + Smart Mechanic: $99.99 Functions + Smart Mechanic for BMW and Mini
  7. All Brands Upgrade: $78.99 Access to functions for all brands
  8. Volkswagen, Audi, Seat, Skoda: $53.99 Access to functions for VW, Audi, Seat, Sko.
  9. Mercedes: $28.99 Access to functions for Mercedes
  10. Toyota: $21.99 Access to functions for Toyota