fix problems on Bonobos [iphone]

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—— Run into issues on Bonobos? Get help pending when official support gets back to you!

Bonobos
Info:
company: Bonobos
: https://bonobos.com/help
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UI issue

Inability to view past orders

Fix: 1. Log Out and Log Back In: Sometimes, logging out of your account and logging back in can refresh your order history. Go to your account se... ⇲

No accurate delivery time information

Fix: 1. Check Order Confirmation: Review your order confirmation email for estimated delivery times. 2. Contact Customer Service: If delivery tim... ⇲

Bonobos navigation is difficult

Fix: 1. Familiarize with Layout: Spend some time exploring the app layout to become more familiar with where things are located. 2. Use Search Fu... ⇲

Items in cart do not display correctly

Fix: 1. Refresh the App: Close the app completely and reopen it to refresh the cart display. 2. Clear App Cache: Go to iPhone Settings > General... ⇲
 
Bugs issue

Filters do not work properly

Fix: 1. Reset Filters: If filters are not working, try resetting them. Clear all selected filters and start over to see if that resolves the issu... ⇲

Items show as available but are sold out

Fix: 1. Refresh the App: Close the app completely and reopen it to refresh the inventory status. 2. Check for Updates: Make sure the app is updat... ⇲
 
Slow issue

Slow loading times

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if loading times i... ⇲
 
Customization issue

No sort function for products

Fix: 1. Use Filters: While there may not be a sort function, you can use available filters to narrow down your search by size, color, or category... ⇲

Missing 'How to Wear It' feature

Fix: 1. Check for Updates: Ensure you have the latest version of the app, as features may be added in updates. 2. Explore the Website: Visit the... ⇲

No option to create or share wish lists

Fix: 1. Use the Website: If wish list functionality is not available in the app, consider using the Bonobos website where this feature may be ava... ⇲
 
Support issue

Inconsistent customer service availability

Fix: 1. Check Business Hours: Verify the customer service hours on the Bonobos website to ensure you are reaching out during their available time... ⇲

No way to contact customer service effectively

Fix: 1. Use In-App Chat: If available, use any in-app chat feature for immediate assistance during business hours. 2. Check Help Section: Look fo... ⇲
 
Messages issue

No order confirmation received

Fix: 1. Check Spam/Junk Folder: Sometimes, confirmation emails can end up in the spam or junk folder. Check there for your order confirmation. 2.... ⇲
 
Settings issue

Inability to cancel orders pre-ship

Fix: 1. Check Order Status: If your order is still processing, try to cancel it through the app by going to your order history and selecting the... ⇲
 
Compatibility issue

Bonobos lacks functionality compared to website

Fix: 1. Use the Website: For features not available in the app, consider using the Bonobos website on your mobile browser as a temporary solution... ⇲
 
Loading issue

Images take a long time to load

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if loading times i... ⇲
 
Login issue

Bonobos does not allow login

Fix: 1. Check Credentials: Ensure you are entering the correct email and password. If you’ve forgotten your password, use the 'Forgot Password' f... ⇲
 
Glitches issue

Glitches when checking order status

Fix: 1. Refresh the App: Close the app completely and reopen it to refresh the order status. 2. Check for Updates: Ensure you have the latest ver... ⇲
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 what users are saying
Bad experience
64.9%

Good experience
31.7%

Neutral
3.4%

~ from our NLP analysis of 262 combined software ratings.

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 Private Data Bonobos collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics