fix problems on 신한 SOL뱅크 [iphone]

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—— Run into issues on 신한 SOL뱅크? Get help pending when official support gets back to you!

신한 SOL뱅크 – 신한은행 스마트폰뱅킹
Info:
company: SHINHAN BANK
: http://www.shinhan.com
: www.shinhan.com
Chat with our AI-based 신한 SOL뱅크 Support
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Compatibility issue

Face ID not supported

Fix: If Face ID is not supported, you can manually log in using your username and password. Make sure to remember your login credentials or store... ⇲

Inconsistent performance across iOS versions

Fix: If you are experiencing performance issues, ensure that your iPhone is updated to the latest iOS version. Go to Settings > General > Softwar... ⇲
 
Crashes issue

신한 SOL뱅크 crashes on launch

Fix: If the app crashes upon launch, try restarting your iPhone. This can clear temporary glitches that may be causing the app to crash. After re... ⇲
 
Registration issue

Cannot log in without a Korean phone number

Fix: If you do not have a Korean phone number, consider using a virtual phone number service that provides a Korean number. This can allow you to... ⇲
 
Camera issue

Automatic ID capture feature fails

Fix: If the automatic ID capture feature is not working, try manually entering your ID details instead. Look for an option to input your informat... ⇲
 
Bugs issue

Poor OCR functionality

Fix: If the OCR (Optical Character Recognition) feature is not functioning well, try taking clearer pictures of the documents you are trying to s... ⇲
 
Security issue

Special characters not accepted in password

Fix: To create a password that meets the app's requirements, use a combination of uppercase letters, lowercase letters, and numbers without speci... ⇲
 
Settings issue

No option to switch languages

Fix: If there is no option to switch languages within the app, you can try changing the language settings on your iPhone. Go to Settings > Genera... ⇲
 
Updates issue

Slow updates

Fix: To ensure you receive updates as soon as they are available, enable automatic updates for apps on your iPhone. Go to Settings > App Store an... ⇲
 
UI issue

신한 SOL뱅크 design lacks user-friendliness

Fix: If you find the app difficult to navigate, take some time to familiarize yourself with its layout. You can create a list of the most importa... ⇲
 
Installation issue

Inability to recycle or remove app

Fix: If you want to remove the app from your device, press and hold the app icon until it starts to jiggle, then tap the 'X' to delete it. If you... ⇲
 
Support issue

Unresponsive customer service

Fix: If customer service is unresponsive, try reaching out through different channels such as social media or their official website's contact fo... ⇲
 
Login issue

Frequent login issues for foreigners

Fix: If you are facing login issues, ensure that you are entering the correct credentials and that your account is set up to allow foreign logins... ⇲
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 what users are saying
Good experience
93.9%

Neutral
3.2%

Bad experience
2.9%

~ from our NLP analysis of 441 combined software ratings.

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 Private Data 신한 SOL뱅크 collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
    • Body
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Identifiers