fix problems on My Ride K-12 [iphone]

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—— Run into issues on My Ride K-12? Get help pending when official support gets back to you!

My Ride K-12
Info:
company: Tyler Technologies, Inc
: https://www.tylertech.com/client-support/student-transportation-support
: myridek12.tylerapp.com
Chat with our AI-based My Ride K-12 Support
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Notifications issue

No notifications for delays

Fix: Check the app's notification settings to ensure that notifications are enabled. Go to your device's settings, find the My Ride K-12 app, and... ⇲

Notifications are unreliable

Fix: Ensure that your device's notification settings are configured correctly. Go to your device settings, find the My Ride K-12 app, and check t... ⇲
 
Updates issue

My Ride K-12 fails to show bus location

Fix: Ensure that location services are enabled for the app. Go to your device's settings, find the My Ride K-12 app, and make sure location acces... ⇲

No updates on substitute buses

Fix: Check if there is a specific section in the app for bus updates or notifications. If not, consider reaching out to your school district for... ⇲

Inability to track morning bus routes

Fix: Verify that you have selected the correct bus route for the morning. Sometimes, users may inadvertently select the wrong route, leading to c... ⇲

My Ride K-12 does not display bus routes

Fix: Check the app's settings to see if there is an option to display bus routes. Sometimes, this feature may be turned off by default, and enabl... ⇲

My Ride K-12 does not show scans for boarding

Fix: Check if there is a specific section in the app for boarding scans. If this feature is not visible, it may be a limitation of the app, and y... ⇲
 
Syncing issue

Inconsistent information between users

Fix: Encourage users to verify the information they receive with official sources, such as the school district's website or communication channel... ⇲
 
UI issue

Difficult to navigate the app

Fix: Take some time to explore the app's interface. Familiarize yourself with the layout and features. If available, look for a tutorial or help... ⇲

Confusing time ranges for bus arrivals

Fix: Take note of the time ranges provided and compare them with the official bus schedule from your school district. This can help clarify any c... ⇲
 
Settings issue

No option to correct student information

Fix: Check if there is a profile or settings section within the app where you can update student information. If you find such an option, make th... ⇲
 
Freezing issue

My Ride K-12 freezes or loads indefinitely

Fix: Clear the app's cache by going to your device's settings, selecting the My Ride K-12 app, and choosing the option to clear cache. This can h... ⇲
 
Compatibility issue

Limited functionality compared to previous app

Fix: Familiarize yourself with the new features and limitations of the My Ride K-12 app. Sometimes, features may be restructured or renamed, so e... ⇲
 
Support issue

Lack of support for technical issues

Fix: Look for a help or FAQ section within the app that may provide answers to common technical issues. This can often be a valuable resource for... ⇲
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 what users are saying
Good experience
79.7%

Bad experience
17.4%

Neutral
2.9%

~ from our NLP analysis of 1,025 combined software ratings.

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 Private Data My Ride K-12 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History