fix problems on China Southern Airlines [iphone]

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—— Run into issues on China Southern Airlines? Get help pending when official support gets back to you!

China Southern Airlines
Info:
company: China Southern Airlines Company Limited
: https://m.csair.com/touch/com.csair.mbp.index/index.html
: m.csair.com
Chat with our AI-based China Southern Airlines Support
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Syncing issue

Seat selection not saved

Fix: After selecting your seat, ensure you confirm the selection and save it before exiting the app. Look for a confirmation message or email tha... ⇲

Seat selection changes without notice

Fix: After selecting your seat, confirm the selection and check for any confirmation messages. If your seat changes, contact customer support for... ⇲
 
Customization issue

Language changing option difficult to find

Fix: Navigate to the settings menu within the app, which is usually represented by a gear icon. Look for a 'Language' option and select your pref... ⇲
 
UI issue

China Southern Airlines interface does not support English names

Fix: When entering names, try using the phonetic spelling or the closest approximation in English. If the app allows, use a combination of Englis... ⇲

Overall poor user experience

Fix: Take note of specific issues you encounter and try to find workarounds for each. Documenting these can help you navigate the app more effect... ⇲
 
Support issue

Customer support is unhelpful

Fix: Document your issues clearly and concisely before reaching out to customer support. Use screenshots if possible to illustrate your problem,... ⇲
 
Security issue

Cannot check airline information without True Identity Verification

Fix: If you are unable to access airline information, try using the airline's official website or a different travel app that does not require id... ⇲

Inability to validate passport ID

Fix: Ensure that you are entering your passport information correctly. Double-check for any typos or errors in the details you are providing. O... ⇲
 
Search issue

Search function does not work

Fix: Ensure that you are entering the correct flight details, including the correct date and destination. If the search function is still not wor... ⇲

Cannot search for flights

Fix: Ensure that you are entering the correct search criteria, including dates and destinations. If the search function is unresponsive, try rest... ⇲
 
Settings issue

China Southern Airlines starts in Chinese without clear instructions

Fix: Change the language settings on your device to English before opening the app. This may prompt the app to start in English as well. OR If... ⇲

Cannot toggle app language easily

Fix: Access the settings menu within the app and look for a language option. If it is difficult to find, consider checking the app's help section... ⇲
 
Network issue

Connection issues with customer support

Fix: Try connecting to a different Wi-Fi network or switch to mobile data to see if the connection improves. Ensure that your internet connection... ⇲
 
Registration issue

No option to register with US phone number

Fix: If the app does not accept US phone numbers, try using a different number format, such as including the country code (+1) before your number... ⇲
 
Bugs issue

China Southern Airlines is buggy

Fix: Ensure that you have the latest version of the app installed. Check for updates in the App Store and install any available updates to fix bu... ⇲
 
Freezing issue

China Southern Airlines freezes during actions

Fix: Close the app completely and restart it. If the app continues to freeze, try restarting your device to clear any temporary glitches. OR I... ⇲
 
Login issue

Difficult to log in

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲
 
Slow issue

Slow performance

Fix: Close any other apps running in the background to free up system resources. Ensure your device has enough storage space available, as low st... ⇲
 
Features issue

No bio-certification function

Fix: If the app lacks a bio-certification function, check if there are any updates available that may add this feature. Alternatively, use the ai... ⇲

Loyalty program is ineffective

Fix: Review the terms and conditions of the loyalty program to understand how points are earned and redeemed. If you find it ineffective, conside... ⇲
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 what users are saying
Good experience
69.8%

Bad experience
29.0%

Neutral
1.2%

~ from our NLP analysis of 915 combined software ratings.

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 Private Data China Southern Airlines collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
    • Other Data